Discover how BigPanda transforms the IT data tsunami into actionable intelligence and automation, enabling incident response teams to increase uptime, efficiency and velocity.

The success of CI/CD depends on collaboration between IT Operations managers, DevOps engineers, and other stakeholders. Learn why CI/CD is important and why.

Discover how to create custom inbound alert integrations through the configuration of a generic, out-of-the-box inbound integration rather than using custom code.

Do you know the difference between CI/CD and ITIL? Read this blog to find out which approach is best for your needs.

BigPanda wanted to uncover the true numbers behind outage costs and it’s more than you think. Here’s what we found.

Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers.

Learn more about how simple the Email Parser makes processing important data from your emails.

Working in the NOC can be very scary. Here are some spooky tales from the NOCside. 

How much do you know about AIOps and event correlation? In this post we explore everything from its origins to current state-of-the-art techniques and how it fits into integrated service management.

In this blog, we’ll look at event types, use cases for event correlation and approaches that organizations can use to get the most out of this valuable tool.

The goal of AIOps in event correlation is to accelerate the identification and resolution of IT issues. Learn more here.

Learn key takeaways from the latest Gartner AIOps Platform Market report to reveal the clearest path to showing value for AIOps.

In our first session from RESOLVE ‘22, we were honored to have Darren Boyd and Satbir Sran from the Incubator podcast and ink8r think tank talk observability and AIOps with BigPanda’s Aaron Johnson. Both panelists are part of communities adopting open standards, and they regularly consult with organizations about how they can improve IT Operations […]

Discover the ease of integrating the ticketing and messaging tools with BigPanda.

Didn’t attend RESOLVE ‘22? Read this blog post for 10 key takeaways for IT Ops leaders.

Tracking IT incident management key performance indicators (KPIs) is a vital step toward minimizing disruptions for customers and users. But metrics alone are not enough to drive improvement in incident management. Learn what KPIs to monitor and how to use them.

Integrating all of your monitoring alert sources is quite a task. Large enterprises often struggle to aggregate millions of data records from dozens of monitoring, change, and topology tools in real-time. Filtering out the noise and prioritizing the most important alerts are crucial to a team’s success. BigPanda makes it simple to integrate with any […]

AI and machine learning are powerful allies in the fight against sprawl and complexity. Three experts weigh in.

Looking for a faster faster path to make more effective use of all the IT resources at your disposal. Start with measuring what matters. Learn more.

What did the pandemic do for innovation? A lot. Read this blog post to find out how AIOps played a role for IT Leaders at Dell and Visionworks.

Do you know which indicators IT Ops leaders can use to measure maturity in DevOps, AIOps and CloudOps? Read this blog to find out.

The amount of data volume and complexity within tech stacks is continuing to increase with no sign of slowing down. As a result, many organizations are facing significant challenges related to tool sprawl and the overwhelming amount of data that needs to be exchanged between all the different systems. The result is this new rapid […]

At BigPanda, we’re laser-focused on making life easier for IT Ops teams. Here’s how we are helping IT Operations teams keep up.

Learn how Autodesk uses BigPanda’s Event Enrichment Engine to help reduce their IT noise by 95% and substantially enhance their root cause analysis capabilities.

Success of AIOps tools relies heavily on the quality of data fed to their AI/ML algorithms. BigPanda’s best-in-class Event Enrichment Engine offers cross-domain enrichment capabilities at scale to assure AIOps success.

We’re excited to announce the latest enhancement to our Event Correlation and Automation platform that assists responders in triage, one of the most painful parts of the incident management lifecycle. Introducing BigPanda Automatic Incident Triage.

Introducing two new major BigPanda releases for even faster time to value: Integrations diagnostics, and an enhanced ServiceNow integration.

Introducing BigPandaU and its first offering: the Getting Started video series, where you can learn how to easily set up and start using BigPanda.

The 2 most important Gartner strategic 2021 tech trends for IT Ops, and how BigPanda can help realize them.

Insights from our “IT Ops Ready” virtual summit, featuring sessions from NTT Data, AWS, Fanatics, Wiley, Ulta Beauty, Gentworth and many more!

Learn how Expedia modernized operations on their complex and fastest-moving IT stacks, and why they chose the BigPanda AIOps platform to help them with their mission.

B2B self-service is here. What do we need to do to create a self-service driven AIOps solution?

Watch and read about our “IT Ops from Home” virtual summit with sessions featuring Sony Playstation, State Farm Insurance, Ulta Beauty, AWS and BlackRock 3.

Monitoring modernization can be a daunting task. But following a few tried-and-tested methodologies can help ease the pain.

Tribal knowledge in IT Ops doesn’t have to be a challenge. If handled properly – it can actually become an asset.

Learn how BigPanda’s Root Cause Analysis features allow you to embrace the chaos of modern, fast-moving IT environments.

Headed to Gartner IOCS in Las Vegas? We are too. Here’s where you can find us during the conference.

With over 80% of outages caused by changes, Root Cause Changes is a key element in IT incident resolution. See how our Beta customers used our newest capability.

Until now, IT Ops, NOC & DevOps teams didn’t have an easy way to understand “What Changed?” when dealing with outages. Meet BigPanda’s Root Cause Changes.

Many IT leaders are considering AIOps solutions in their quest to keep systems running 24x7x365. What should they be looking for?

The results of our AIOps survey are in. Here’s what 1300 IT Ops professionals say about the future of automation, AI & ML and their role in the enterprise.

ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. Is AIOps the solution for noise reduction?

When implementing AIOps you can choose between a revolution or an evolution path. How do you know what’s best for your business?

Being an intern at BigPanda can be one of the most rewarding experiences you can imagine. Anthony Caldiero, who joined our Sales team for the summer, shares his experience.

Have an immature CMDB, or no CMDB at all? No problem, BigPanda can still correlate your alerts and drastically reduce your IT noise.

BigPanda is proud to be driving the adoption of AIOps in leading enterprises as an inaugural member of the new AppDynamics Integration.

In this new whitepaper, noted industry analyst Nancy Gohring of 451 Research delivers an in-depth look into the future of AI & ML-enabled IT Ops.

Do you make the most of the data generated by APM/NPM tools? Learn how AIOps can help your NOC and IT Ops teams finally take full advantage of the deep insights hiding in this data.

BigPanda shines at the Trace3 Evolve Leadership and Technology Conference.

Hundreds of tickets, critical information missing, duplicate and wasted efforts, and more. Can AIOps Tools solve your Service Desk problems?

Overwhelmed with data and noise, enterprises (and cockpits) need AI and ML enabled s solutions to run faster, more efficiently and at a lower cost.

Overwhelming IT noise is enterprises #1 enemy. Can IT Ops tools powered by AI/ML (aka AIOps), like BigPanda, help them?

As applications and infrastructures become more complex, it’s time to say goodbye to monolithic solutions and build a best in breed stack, with BigPanda.

Katie Volz, Regional Sales Director strongly believes company values do matter, if we put enough thought into defining them, and then make sure we live by them. They can actually make all the difference.

You’ve just recovered from a critical application outage and your team is being asked to report on root cause and recommended remediation steps later this afternoon. Can you quickly analyze all the data, identify all the leading events, and discern which one was responsible for the cascading failure? Later that week, you are back to […]

BigPanda will enable your engineers to be actual engineers and your NOC teams to fully support your new projects, services and applications.

IT operations teams have some of the most stressful jobs in IT. Keeping data centers online, servers running, enterprise systems functioning, and applications performing — all while responding to incidents and requests is hard work. While there are monitoring systems in place to provide visibility and change management practices that give IT some control over the […]

This is the first in a series of blog posts on Open Box Machine Learning. If you’re part of a large enterprise, you’re probably in the throes of digital transformation. If you’re in IT, you’re supporting your business by rolling out new services and apps weekly (or even daily). Meanwhile, your users expect 24×7 availability […]

It was a big week for BigPanda at the Gartner IT Operations Strategies & Solutions (IOSS) Summit, which was held May 15-17th in Orlando, Fla. More than the Big News we announced and our CEO Assaf’s presentation, we enjoyed more than 700 high-quality interactions at Gartner IOSS Summit with senior enterprise IT leaders. Gartner’s theme this […]

Orlando, here we come! BigPanda is excited to be a Platinum Sponsor of the upcoming Gartner IT Operations and Strategy Summit, kicking off in sunny Florida on Tuesday, May 15th. We’re even more thrilled that our CEO Assaf Resnick has been chosen to be among the prestigious list of Gartner IOSS Speakers. Gartner’s theme this […]

We’re happy to have Rise Broadband as one of our customers. We’re especially thankful for their willingness to share their story of how they overcame NOC challenges to improve service availability, gain better visibility over operations, and boost the productivity of their NOC team. If you’re not familiar, Rise is the largest fixed wireless service […]

Any organization can be defined by its operating principles. These are the fundamental norms, rules and values that represent what is desirable and positive for the group. Having well defined principles can help an organization operate as a “community” with a shared understanding of what is right and what is wrong. It’s key that these […]

For the past year or so, productivity experts have been talking about “Inbox Zero” – a rigorous fresh approach to email management. Reaching Inbox Zero stresses techniques to tame your inbox and keep it empty (or nearly empty) at all times. The practice promises to focus your time and attention on the most important tasks. At an […]

BigPanda exhibited and moderated a customer success panel at Gartner’s big IT Infrastructure, Operations Management & Data Center show in Las Vegas last month. The Gartner I&O Conference is action-packed, so it’s taken me awhile to digest all the great information and insights I gathered there. Gartner’s influence in the enterprise IT operations market is undisputed. […]

One of the world’s largest television and digital entertainment companies had a problem. A company-wide initiative to reinvent its service delivery demanded that IT help make its content available anytime, on any device. As a global media conglomerate, its enterprise spans numerous entertainment, news and sports networks – including broadcasts of major league basketball. Customer […]

The IT Operations tool stack is becoming exponentially more complex. This requires the utilization of a breadth of diverse monitoring tools in order to quickly detect and ultimately resolve critical issues before they can inflict real damage on the business. Most large enterprises already have a host of preferred monitoring tools installed and working. It […]

In his research note “Four Steps to Turbocharge Your Major Incident-Handling Capabilities”, Gartner analyst Kenneth Gonzalez makes a compelling argument for why enterprise IT service operations teams should upgrade their incident management workflow processes. Here’s BigPanda’s perspective on the topic. The Real Challenge: Most NOCs Aren’t Automated Most enterprises are undergoing some form of digital […]

What a week! Our team spent 5 days in Orlando last week, representing BigPanda at both Gartner’s IT Operations Strategies and Solutions Summit and ServiceNow’s Knowledge17 conferences. Here’s our wrap up on Gartner IOSS. Hundreds of enterprise IT leaders gathered in at the Hilton Orlando this past week to learn how IT can take advantage […]

Is your team ready for 2017? Featuring early release findings from BigPanda’s forthcoming State of Monitoring Report, our latest e-book takes a look at how key industry trends will affect IT operations in the upcoming year.

Life just got a whole lot simpler. BigPanda is pleased to announce the launch of our upgraded  BigPanda FAQs. The new location, look, and feel of the site make it easier than ever to access the information you need to be successful with BigPanda. Here are a few benefits of the upgrade:

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event…

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

Monitoring Containers

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For many IT and Ops teams, Nagios is both a blessing and a curse. On the one hand, Nagios gives you near real-time visibility into the inner workings of your IT infrastructure. But on the other hand, Nagios can generate so many alerts that it’s impossible for any single person (or even any team) to keep up.

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.

Every company’s a target, every customer’s at risk. But the now-cliched threat of data breaches from Distributed Denial of Service (DDoS) attacks obscures a bigger threat: outages that impact not just data integrity but also profitability, brand equity, and customer retention. 

The volume of attacks is growing and so is the impact of down time. According to Akamai’s most recent State of the Internet report, DDoS attacks are a bigger threat than ever before. “The number of DDoS attacks continued to increase substantially in Q2 2015, more than doubling the number observed in Q2 2014.”

At BigPanda, we’re committed to giving you the tools and information you need to be successful. In keeping with this goal, we’re excited to announce BigPanda Docs, our revamped help documentation that features more content, better navigation, and more ways for you to give us feedback. 

Enterprise application and computing environments have changed radically over the past fifteen years. Anyone who has spent even a day in an IT role can tell you that.What gets less attention, however, is how those changes undermine the ability of operations teams to do their jobs. The problem is that as computing and application environments have changed dramatically, workflows and org charts have not.

Data center growth over the last 15 years has created significant growing pains in terms of data center management.  Tasks that once could be done manually by IT teams have hit the limits of scalability, cost, and efficiency.  The key to enabling IT to meet these challenges involves one key theme: automation.

Modeling your production environment correctly is very important for development. Developers need to be able to run and test their code locally for the development process to be efficient, and many times this requires setting up infrastructure that exists in production on their local machines. The basic solution is a simple Vagrant box containing all your infrastructure and application code, like the one we mentioned in our Devbox post. 

Anomaly detection for monitoring has been a trending topic in recent years. And while the math behind it is fascinating, too much of the discussion has revolved around histograms, moving averages and standard deviations. More discussion needs to happen around its practical applications, and for that reason, this practical guide to anomaly detection will attempt to provide an actionable overview of current off-the-shelf anomaly detection tools.