BIGPANDA

Agentic IT operations

Agentic AI is artificial intelligence that enables autonomous systems to make decisions and perform tasks without constant human intervention.
Automate your organization’s L1 operations, turbocharge incident response teams, and stop incidents before they happen with autonomous IT operations.

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Trusted by teams that keep the digital world running

“[AIOps] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game‑changing.”

Chuck Adkins
CIO, New York Stock Exchange

Reduce operational costs and improve service reliability

AI Detection and Response

Automate IT processes and L1 operations to detect and respond to incidents faster. Use AI to identify, prioritize, and respond to issues before they impact your business.

Reduce response times from minutes to seconds.
Lower costs through agentic automation.
Reduce expensive escalations and disruptive bridge calls.

AI Incident Assistant

Augment and assist escalation experts with agentic AI. Find answers quickly, automate IT processes and manual tasks, streamline collaboration, and proactively prevent incidents.

Increase the speed and efficacy of incident response.
Improve service reliability and prevent revenue loss.
Enhance customer experiences and reduce SLA breaches.

Why leading enterprises choose BigPanda

Unify data and activate knowledge

Unleash the full value of your operational IT data to drive smarter insights, actions, and automation. The BigPanda IT Knowledge Graph breaks down data silos and connects structured machine data with human knowledge to deliver unparalleled intelligence.

Turn fragmented IT data into intelligent insights for agentic ITOps.<br />

Use BigPanda Unified Analytics to gain a clear view of your operations, track KPIs and patterns to identify opportunities, and support continuous optimization.<br />

Prevent issues and improve operational resilience

Eliminate and prevent recurring incidents, indentify monitoring coverage gaps, and reduce end user tickets. BigPanda Unified Analytics delivers data-driven insights to help your teams and operations become more resilient and efficient.

Proven value and expertise

BigPanda offers a tried and true methodology and a team of seasoned experts to help complex enterprises implement quickly, measure outcomes, and rapidly realize value.

BigPanda offers a proven methodology and expert support to maximize the value and impact of your investment.<br />

Reduce ITSM costs with BigPanda

Reduce ticket volumes, improve CMDB quality, and equip incident responders with instant, actionable insights. Predict and proactively resolve issues natively in ServiceNow ITSM Standard.

Reduce ITSM costs

Create smart tickets, identify root cause changes, and understand incident impact natively within ServiceNow.<br />

Autonomous IT Operations

Work smarter with BigPanda

Transform IT incident management with agentic AI that is purpose-built for response teams.

Transform incident workflows

See how interactive GenAI, purpose-built for response teams, revolutionizes incident management.

BigPanda Event Correlation eliminates benign and duplicate alerts so you can prioritize efforts.

Reduce ticket volumes

Correlate alerts across applications and services and enrich them with context for faster detection and prioritization.

BigPanda offers an extensive resource library covering agentic ITOps, event and incident management, and more.

Learn from industry experts

Access our library of resources that cover agentic ITOps, event management, incident management, and more.

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ANALYST REPORT

Gartner® Market Guide for Event Intelligence Solutions, 2025

According to Gartner®, I&O leaders should use this research to separate the hype of AIOps from the achievable value of optimized operations, reduced toil, and improved performance and availability.

Get the guide

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