Values and culture

Find out what it’s like to be a Panda.

We can talk about AIOps all day, but it’s our people and values that make us special. Find out more about BigPanda below.

Leading with HEART

Every day, we are under pressure to make good decisions and answer hard questions. Information is imperfect. Time is short. Stress is high. And the road ahead is shrouded with fog.

Our values are our operating system. The beauty of them is that they cut through the fog and guide us in the right direction. They help us make smart decisions despite stress and uncertainty.

Individually, our values are Hunger, Excellence, Active Transparency, Relentless Focus and Treasure the Journey. Together, they are HEART—and our core as we build a world-class organization.



We face constant challenges, and to thrive we must be hungry to accomplish amazing things. We must enjoy challenging ourselves and be driven to win.



Excellence is hard to define, but you know it when you see it. That’s what we’re all aiming for: to do work that consistently wows those around us.



We strive to create an environment where trust and respect give people the confidence to speak their minds so we can cultivate transparency.



Steve Jobs said it best: “Focusing is about saying no.” We must stay relentlessly focused on doing fewer things with excellence, rather than many things just well enough.


the Journey

Life is too short to do something you aren’t passionate about or to work with people who don’t inspire you. We aim to celebrate each other’s wins and lend a helping hand.

Spring Fever Logo

BigPanda photo contest: We asked Pandas to take us along with them on their adventures this summer. Want to see what Pandas like to do in their free time? Check out some of our favorite things!

Why become a Panda?

Creating something new requires hard work and passion. Our Pandas are special people, and we think BigPanda is a pretty special organization, too. We break down our employee experience into three pillars.

Values and

The final piece of our values, Treasure the Journey, drives how we think about our employee experience. It’s essential that our Pandas are supported in their personal lives as humans first—outside of just how they show up to work. Having a culture of people who value, respect and enjoy each other’s company is something we think is quite special.

Career and personal

Our Pandas’ personal development is at the core of our culture. We strongly believe that you shouldn’t have to go elsewhere to focus on your career growth. We aim to give employees a career path within BigPanda so we can innovate more, serve more clients and develop more great Pandas.


Our customers are some of the largest organizations in the world, and they depend on us to run their businesses. We are integral to their missions, and are just getting recognized in the world of AIOps. With new roles and departments constantly growing by demand, being a Panda offers the opportunity to develop skills and take on new opportunities in areas you are interested in instead of coloring inside of the lines.

Quote Daniel

We don’t just love Pandas…we love all creatures, big and small.

– Daniel Starobinski

Panda wellbeing practices

A job is more than just a paycheck. We care about our Pandas and want to make sure they are supported as humans in both their professional and personal lives.

Workplace flexibility

We love to mingle with our friends in the office, but we love our new work-from-home set up, too. Where is your desired office?

Competitive equity

We’re all owners. BigPanda rewards all Pandas with equity, and top performers can expect refresh grants annually.

Health benefits

You and your family should not need to worry about healthcare. We offer global competitive benefits in local markets.


Quarterly, peer-nominated HEART awards recognize Pandas for their hard work, and annual award winners get to donate to chosen charities through us.


Our employee resource groups (ERG) program gives any group of employees who want to gather around a shared hobby an official BigPanda budget to use for it.

Career development

Each employee gets a yearly development budget to use toward skill-building programs, and we cultivate career-building conversations.

Flexible time off

We want you to have the flexibility to take time off as you need, so we have generous PTO plans to support work/life balance.

Financial wellness

We partner with Origin 1:1 Financial Planning services so all Pandas can create and personalize financial plans.

Every Panda has an interesting story to tell