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The most successful brick and mortar retailers have reinvented themselves by adding AI-powered technology to their brick-and-mortar presences. One BigPanda customer is a stellar example, boasting double-digit growth in e-commerce sales and leading-edge customer experiences based on virtual and augmented reality.

Investment management firms are relied upon for their expertise, security, stability and capital growth. One such financial services provider was struggling with downtime, poor customer experience, and financial penalties from missed SLAs and regulatory fines due to their Moogsoft IT operations tool. The firm ended up replacing its legacy solution with BigPanda to resolve those issues and modernize their incident management, powered by AIOps.

As the only streaming service to offer customers live channels plus an on-demand library, this provider experienced increased demand as more people became “cord-cutters,” and canceled their cable TV. To succeed in this market, providers must be able to deliver their content flawlessly, whether its live or on-demand.

One of BigPanda’s customers in the retail sector is responding to the changing industry landscape with technology-driven in-store experiences, including mobile point of sale (mPoS) kiosks. In order to maximize uptime and drive adoption, they knew they had to overcome challenges with manual workflows and lack of visibility into their systems.

Given the complexity of today’s IT environments and the cost of downtime, many organizations have begun looking to AIOps to provide a solution. In response, many solution providers have incorporated the term “AIOps” into their tools and offerings, regardless of the underlying technology and presence or effectiveness of their Artificial Intelligence and Machine Learning capabilities.

RESOLVE ‘21 is the only free virtual conference designed exclusively for IT Ops, NOC, DevOps and SRE professionals who are creating the next-gen operations environment with AIOps, machine learning, automation and world-class incident management. Now available on-demand, 14 incredible lessons to choose from.

IT manager positions are ranked as the #2 most stressful jobs, behind only physicians. Why the sudden increase in stress? Who else can support rapid transformation to everything-digital, while keeping an eye on service uptime? To help our IT heroes de-stress a bit, we put together the first BigPanda coloring book – 17 fun Pandas, […]

Join us for a 30-minute virtual panel discussion and hear directly from your peers who lead complex environments. They will discuss how they have improved their incident response process, despite the challenge of teams that may not share the same sense of urgency. They will provide helpful strategies on how they lead their teams – […]

Netcool/Omnibus customers are faced with the challenge of trying to support dynamic, cloud based environments using a rules-based solution that was built in the 1990’s for legacy infrastructures. That’s why BigPanda created a five-step go-live process called “PANDA Rollout” designed to help large, complex enterprises go-live with BigPanda in under 12 weeks.

Do you know how much a minute of downtime costs your organization? If you don’t, you’re not alone. We know that as an IT leader, you have a mandate to reduce costs, increase performance and availability and perhaps most important, drive the strategy for future scalability of your company’s tools and infrastructure.

Prior to the COVID pandemic, organizations knew that digital transformation had to be part of their growth strategy. However, each sector and organization created their own timeline for when such initiatives would be undertaken. What we have learned from the COVID-driven economy is that there is no time for delay. Organizations have to digitally transform […]

The cost of downtime is higher than ever, amplifying pressure on IT Ops, NOCs, and DevOps to minimize outages. Meanwhile, it keeps getting harder to maintain system reliability. Augmenting IT Operations with artificial intelligence (AIOPs) can help relieve this pressure and enhance reliability by helping IT teams keep ahead of shifting, multilayered challenges. This CIO […]

An online Slack forum for BigPanda customers Please join the customer-only Slack channel, a real-time forum for dialog about any IT topics you want to bring up. Again, this is a forum for IT Ops professionals to communicate with each other and BigPanda does not participate or share content unless you specifically direct a question […]

Through its high-value applications and quality services, this software vendor had achieved consistently high customer satisfaction rankings and customer retention. To sustain this level of excellence, it’s critical that the company’s IT operations team continues to meet or exceed service level agreements.

Given that the very development of Icinga arose from the need for additional functionalities in open source monitoring, it’s little surprise that the tool has become indispensable for so many IT professionals. Its configurability and flexibility allow for a sophisticated approach to monitoring, which is both scalable and extensible to large, complex environments.BigPanda’s 2016 State of […]

For a bunch of data nerds, we’re glad to say that we can officially sit at the cool kids’ table. We’re proud to share that Gartner, the world’s premier information technology research and advisory company, has selected BigPanda as a “Cool Vendor” in Availability and Performance. BigPanda was named in Gartner’s latest report, “Cool Vendors in Availability and Performance 2016”, […]

How alert correlation helps Dev and Ops work better together This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many […]

BigPanda for HipChat Connect: The pint of Guinness your DevOps teams deserve You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect. If every incident update were to push a new message, your Ops chatrooms would quickly become more […]

Join BigPanda’s Dan Turchin and ServiceNow’s Patrick DeMartine to learn how to automate Event Management to suppress noisy alerts by integrating the two. Only getting notified when critical issues require action keeps your Ops teams focused on fixing the right problems faster. The integration takes minutes without code and the results are significant: up to […]
Videos

What is BigPanda?
BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents and outages in fast-moving IT.

How to use BigPanda together with your observability and monitoring tools
Use BigPanda together with your best-of-breed monitoring and observability tools to shorten your incident management lifecycle and dramatically improve your MTTR.

BigPanda Automatic Incident Triage
Automatic Incident Triage significantly simplifies and shortens triage by automatically adding actionable business context to incidents.
IT Pulse Magazine

Modern IT Ops environments have many moving parts that need to work together well, yet are evolving at different rates....

Well, not all of them do. In fact, when structured and executed properly, many of them succeed exceedingly well. Here are...

If you’re researching AIOps or about to embark on an AIOps project, now is the perfect time to learn about...
Webinars

RESOLVE ‘22 sessions are now available on-demand. Learn how other IT Ops professionals are solving challenges that your are facing...

In this on-demand webinar, explore the five most common automation mistakes ITOps teams make. Learn how to identify these mistakes...

In this on-demand webinar, Mohan Kompella and Ken Serembus discuss how customers like Marriott, eTrade and others have transformed their...
Collateral

This guide to IT Ops maturity reveals how to assess and evaluate your readiness for AIOps.

BigPanda’s AIOps Event Correlation and Automation platform is helping the world’s most complex enterprises reduce alert noise, prevent future outages,...

A simple list of questions to help guide you through the AIOps landscape and choose the right platform to address...
Case studies

Quotes from our customers recently heard at our Pandapalooza conference

With more than 11 observability, monitoring, change and alerting tools spread across multiple environments, tools were producing so many alerts,...

Learn how mid-sized organizations are using BigPanda's SaaS-based platform to avoid IT outages as they scale. With Event Correlation and...
Research Reports

Gartner® Top Strategic Technology Trends for 2022 report will provide insight that will help you make the right decisions this...

Companies will thrive or fail based on their technology investments today. Find out how IT leaders are supporting their organizations...

This report will be of value to Infrastructure and Operations teams evaluating how AIOps can improve monitoring, service management and...