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An internationally successful game developer and platform provider was having difficulty with noise and efficiency in their IT Ops environments and processes. This company knows its data better than most, and it understands the finer points of correlation to make best use of that data.
The most successful brick and mortar retailers have reinvented themselves by adding AI-powered technology to their brick-and-mortar presences. One BigPanda customer is a stellar example, boasting double-digit growth in e-commerce sales and leading-edge customer experiences based on virtual and augmented reality.
Investment management firms are relied upon for their expertise, security, stability and capital growth. One such financial services provider was struggling with downtime, poor customer experience, and financial penalties from missed SLAs and regulatory fines due to their Moogsoft IT operations tool. The firm ended up replacing its legacy solution with BigPanda to resolve those issues and modernize their incident management, powered by AIOps.
In the online gaming industry, player experience is everything. For this BigPanda customer, ease of use and reliability of the gaming experience dictates organizational priorities. In order to improve player experience, they are continually enhancing their tools, techniques and processes.
Many insurance companies stake their brand, their culture and their business on being stalwart, stable and utterly dependable. To execute that vision at a systems level, one such company needed to step up visibility, increase automation and break down operational silos in their IT environment.
To keep flight operations running, dozens of applications need to work in perfect concert. An outage of one minor background service can ground planes and lead to losses that easily reach millions of dollars in lost revenue and customer service nightmares.
As the only streaming service to offer customers live channels plus an on-demand library, this provider experienced increased demand as more people became “cord-cutters,” and canceled their cable TV. To succeed in this market, providers must be able to deliver their content flawlessly, whether its live or on-demand.
One of BigPanda’s customers in the retail sector is responding to the changing industry landscape with technology-driven in-store experiences, including mobile point of sale (mPoS) kiosks. In order to maximize uptime and drive adoption, they knew they had to overcome challenges with manual workflows and lack of visibility into their systems.
Watch this webinar to see why the right approach to event enrichment can help teams detect incidents in real-time as they form, surface probable root cause and kick off automatic workflows that reduce the manual toil with incident triage.
The Gartner Hype Cycle for I&O Automation, 2021 provides insight into what technologies are fundamental to automation success and best practices for deploying them.
Find out about custom tags and why they matter for event correlation at scale.
This report will be of value to Infrastructure and Operations teams evaluating how AIOps can improve monitoring, service management and automation tasks with AI-powered anomaly detection, diagnostic information, event correlation, and root cause analysis (RCA).
Autodesk requires an efficient strategy to handle innumerable alerts coming from multiple monitoring tools for infrastructure and application monitoring capabilities. However, for the Operations team at Autodesk, working on relevant issues was a huge challenge.
With ever expanding infrastructure and constant change and innovation, the only way to ensure availability and performance is to leverage best-of-breed monitoring and management tools and an AIOps event correlations and automation hub.
TiVo’s customers are the top cable service providers, broadcasters and advertisers around the world. TiVo is highly committed to delivering the Ultimate Entertainment Experience.
GigaOm evaluated and positioned 13 vendors within the GigaOm Radar diagram, indicating the relative strengths and focus of each.
Have you thought about automating, but you’re not sure if it is the right time or if it will be too expensive? If so, you are not alone. Udo Strick, Lead Enterprise Systems Manager for Waste Management shares the path they took to automate – including before and after KPIs.
Given the complexity of today’s IT environments and the cost of downtime, many organizations have begun looking to AIOps to provide a solution. In response, many solution providers have incorporated the term “AIOps” into their tools and offerings, regardless of the underlying technology and presence or effectiveness of their Artificial Intelligence and Machine Learning capabilities.
Drive stronger event correlation, faster root cause analysis and effective incident response automation.
RESOLVE ‘21 is the only free virtual conference designed exclusively for IT Ops, NOC, DevOps and SRE professionals who are creating the next-gen operations environment with AIOps, machine learning, automation and world-class incident management. Now available on-demand, 14 incredible lessons to choose from.
IT manager positions are ranked as the #2 most stressful jobs, behind only physicians. Why the sudden increase in stress? Who else can support rapid transformation to everything-digital, while keeping an eye on service uptime? To help our IT heroes de-stress a bit, we put together the first BigPanda coloring book – 17 fun Pandas, […]
Join us for a 30-minute virtual panel discussion and hear directly from your peers who lead complex environments. They will discuss how they have improved their incident response process, despite the challenge of teams that may not share the same sense of urgency. They will provide helpful strategies on how they lead their teams – […]
It is no secret that COVID-19 changed IT. Digital experiences are a must have. Hybrid and multicloud environments are the norm. Data analytics, AI/ML and IoT are more prevalent as organizations realize the benefits to their organization.
Is there a better way? This 45-minute on-demand webinar will show you how to automatically incorporate the data required to triage your incidents with speed and conviction.
The Spotlight Paper, “Event Correlation and Automation – The Valuable Heart of AIOps” examines the role of automation, Artificial Intelligence (AI) and Machine Learning (ML) in today’s IT organization.
Discover why Fortune 1000 companies trust BigPanda to help their IT Ops teams significantly improve their Event Correlation and Automation.
BigPanda provides a streamlined process to seamlessly move from Netcool to an event correlation solution designed with transparent, powerful Open Box Machine Learning instead of just aggregation, connecting the dots across monitoring and management systems to reveal patterns and insights.
Netcool/Omnibus customers are faced with the challenge of trying to support dynamic, cloud based environments using a rules-based solution that was built in the 1990’s for legacy infrastructures. That’s why BigPanda created a five-step go-live process called “PANDA Rollout” designed to help large, complex enterprises go-live with BigPanda in under 12 weeks.
Do you know how much a minute of downtime costs your organization? If you don’t, you’re not alone. We know that as an IT leader, you have a mandate to reduce costs, increase performance and availability and perhaps most important, drive the strategy for future scalability of your company’s tools and infrastructure.
Prior to the COVID pandemic, organizations knew that digital transformation had to be part of their growth strategy. However, each sector and organization created their own timeline for when such initiatives would be undertaken. What we have learned from the COVID-driven economy is that there is no time for delay. Organizations have to digitally transform […]
Like no other year, 2020 has presented challenges and opportunities to IT operations teams in every industry. How do they balance between containing risk and biasing towards action?
2020 was a tumultuous year for everyone, including IT Operations. In this panel discussion, IT Ops pros from NTT Data, WEC Energy Group, Machinify and Blackrock 3 Partners provide insights on what IT Operations will look like in 2021 and how it will continue to evolve.
Join BigPanda’s VP of Product Marketing, Mohan Kompella and Jason Walker, Field CTO for a 30-minute interactive discussion on the hindrances that Fortune 1000 and Global 5000 enterprises currently face with monolithic IT operations suites
Incident communications and your customers, executives and internal stakeholders
IDG conducted a survey on how IT Ops teams have been impacted since the start of the pandemic.
TIVIT delivers the cutting-edge technology services and environments that make its clients’ businesses possible. The company’s success reveals an unrelenting customer focus, which recently led its IT organization to reassess how it manages and handles incidents.
BigPanda’s Level-0 Automation turns manual tasks into automated workflows to accelerate incident response.
How Expedia modernized operations on one of the world’s fastest-moving IT stacks.
Ryan Taylor, Director of Production Operations at Hulu, explains how his team harnessed data and automation to achieve operational excellence.
The cost of downtime is higher than ever, amplifying pressure on IT Ops, NOCs, and DevOps to minimize outages. Meanwhile, it keeps getting harder to maintain system reliability. Augmenting IT Operations with artificial intelligence (AIOPs) can help relieve this pressure and enhance reliability by helping IT teams keep ahead of shifting, multilayered challenges. This CIO […]
In this CTO Perspective, hear from BigPanda’s CTO Elik Eizenberg about the role of ITSM and ITIL in today’s hybrid cloud environments.
In this CTO Perspective, BigPanda’s CTO Elik Eizenberg will explain why changes in software and infrastructure make service availability and reliability so difficult.
Bungie relies on BigPanda to help support seamless IT operations that ensure availability and reliability of its iconic game universes. Learn how.
An online Slack forum for BigPanda customers Please join the customer-only Slack channel, a real-time forum for dialog about any IT topics you want to bring up. Again, this is a forum for IT Ops professionals to communicate with each other and BigPanda does not participate or share content unless you specifically direct a question […]
Changes are responsible for more than 85% of incidents and outages. Find out how BigPanda integrates and analyzes information from your CI/CD and change tools to quickly identify the root cause changes.
BigPanda enables IT Operations to intelligently automate incident management and keep up with complex demands of digital transformation.
Resolve incidents quickly and easily in real-time, and drive IT Ops performance using reports and analytics.
TiVo's CIO, explains how BigPanda powers TiVo's ‘Ultimate Entertainment Experience’ by solving their their complex IT Ops challenges, reducing their IT Noise by 94% and being a true partner on their road to Autonomous Ops.
Mohan Kompella and industry analyst, Charlie Araujo, talk about what to look for in machine learning and AI-driven IT Ops tools.
IT Operations teams have no room for error. Find out how machine learning can help.
Learn how BigPanda provides explainable Open Box Machine Learning that is customizable and maintained without needing data scientists.
One of the largest fixed wireless service providers in the U.S., Rise Broadband was experiencing significant expansion as a result of multiple acquisitions, and its IT Operations were seeing rapid growth as a result.
Endurance International Group is a web hosting and online marketing company with world-leading brands including HostGator, Constant Contact, Domain.com and Bluehost. It has become the dominant player in its space through numerous acquisitions over the years.
News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.
One of the world’s largest Media companies has been making aggressive technology investments to stay competitive in a world where viewers demand access to content anytime, anywhere and on any device.
A successful online video game developer, publisher and eSports tournament organizer has grown rapidly to have a global presence and tens of millions of players. As the company grew its operations and customer base, meeting player expectations became an increasingly difficult challenge.
Through its high-value applications and quality services, this software vendor had achieved consistently high customer satisfaction rankings and customer retention. To sustain this level of excellence, it’s critical that the company’s IT operations team continues to meet or exceed service level agreements.
One of the world’s largest semiconductor companies had undertaken an extensive number of digital transformation initiatives, and its IT Operations...
Find out how BigPanda's algorithmic correlation capability can be used to find underlying IT Ops issues faster and gain actionable insights.
Listen to BigPanda CEO Assaf Resnick reveal and discuss the results of State of Monitoring 2016.
Given that the very development of Icinga arose from the need for additional functionalities in open source monitoring, it’s little surprise that the tool has become indispensable for so many IT professionals. Its configurability and flexibility allow for a sophisticated approach to monitoring, which is both scalable and extensible to large, complex environments.BigPanda’s 2016 State of […]
BigPanda’s Dan Turchin discusses how Gap and Autodesk minimized downtime by integrating BigPanda with ServiceNow.
BigPanda’s Dan Turchin chats to a panel of experts.
For a bunch of data nerds, we’re glad to say that we can officially sit at the cool kids’ table. We’re proud to share that Gartner, the world’s premier information technology research and advisory company, has selected BigPanda as a “Cool Vendor” in Availability and Performance. BigPanda was named in Gartner’s latest report, “Cool Vendors in Availability and Performance 2016”, […]
Automate your ticketing in a few easy steps. Download the data sheet to learn more. Streamline IT Operations in ServiceNow
How alert correlation helps Dev and Ops work better together This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many […]
BigPanda for HipChat Connect: The pint of Guinness your DevOps teams deserve You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect. If every incident update were to push a new message, your Ops chatrooms would quickly become more […]
Join BigPanda’s Dan Turchin and ServiceNow’s Patrick DeMartine to learn how to automate Event Management to suppress noisy alerts by integrating the two. Only getting notified when critical issues require action keeps your Ops teams focused on fixing the right problems faster. The integration takes minutes without code and the results are significant: up to […]
Videos
Hulu harnesses data and automation to achieve operational excellence
Ryan Taylor, Director of Production Operations at Hulu, explains how his team harnessed data and automation to achieve operational excellence.
The CTO Perspective | Hybrid Cloud: ITIL – Dead or Alive?
In this CTO Perspective, hear from BigPanda’s CTO Elik Eizenberg about the role of ITSM and ITIL in today’s hybrid cloud environments.
The CTO Perspective | Application Modernization: Root Cause Changes
In this CTO Perspective, BigPanda’s CTO Elik Eizenberg will explain why changes in software and infrastructure make service availability and reliability so difficult.
IT Pulse Magazine
Gartner recently identified two different high-level categories of AIOps: domain-centric and domain-agnostic. BigPanda CTO Elik Eizenberg explains the difference between...
Do you require a solid monitoring and observability foundation before optimizing further along your IT Ops chain? Not if you're...
If you’re part of a modernizing enterprise, you are probably looking to AIOps to enhance your IT operations. But with...
Webinars
Watch this webinar to see why the right approach to event enrichment can help teams detect incidents in real-time as...
Have you thought about automating, but you’re not sure if it is the right time or if it will be...
RESOLVE ‘21 is the only free virtual conference designed exclusively for IT Ops, NOC, DevOps and SRE professionals who are...
Collateral
Given the complexity of today’s IT environments and the cost of downtime, many organizations have begun looking to AIOps to...
Drive stronger event correlation, faster root cause analysis and effective incident response automation.
IT manager positions are ranked as the #2 most stressful jobs, behind only physicians. Why the sudden increase in stress?...
Case Studies
An internationally successful game developer and platform provider was having difficulty with noise and efficiency in their IT Ops environments...
The most successful brick and mortar retailers have reinvented themselves by adding AI-powered technology to their brick-and-mortar presences. One BigPanda...
Investment management firms are relied upon for their expertise, security, stability and capital growth. One such financial services provider was...
BigPanda University
A quick summary of BigPanda’s No Experts Required set-up steps.
Learn how to quickly bring in all of the alerts from your monitoring tools.
Find out about custom tags and why they matter for event correlation at scale.
Research Reports
The Gartner Hype Cycle for I&O Automation, 2021 provides insight into what technologies are fundamental to automation success and best...
This report will be of value to Infrastructure and Operations teams evaluating how AIOps can improve monitoring, service management and...
With ever expanding infrastructure and constant change and innovation, the only way to ensure availability and performance is to leverage...
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