IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.
Even minor issues or changes can rapidly affect numerous components in hybrid IT stacks. Discovery enables you to stay ahead by accurately identifying and cataloging all IT assets so you can adapt to changes, maintain system integrity, and ensure seamless service delivery.
In this blog, we’ll delve into the what, why, and how of IT discovery. From the discovery process to the invaluable insights it provides, we’ll discuss its pivotal role in supporting IT Service Management (ITSM) practices in dynamic IT environments.