Workflow Automation
Eliminate toil, accelerate resolution
Workflow Automation from BigPanda accelerates incident investigation and resolution by rapidly mobilizing the right teams and experts with automated notifications and ticketing.
Challenge
IT incidents require dozens of manual actions.
Managing IT incidents in most organizations requires dozens of manual actions that stack up to increase toil for IT operations and delay incident resolution.
Solution
Reduce manual processes and mistakes.
BigPanda frees your incident responders from repetitive processes and wasted time and clears the path to auto-remediation.
- Automated ticketingBigPanda automates ticket creation so teams can start working on incidents as soon as BigPanda detects them.
- Automated notificationsBigPanda shares incidents with tools for notification and collaboration so the right teams can work on incidents as soon as we detect them.
- Automated remediationBigPanda integrations make it easy to invoke tools such as StackStorm, Ansible, Rundeck, and others to fix issues deemed safe for auto-remediation.
Modules
The power of Workflow Automation
Ticketing automation
BigPanda connects bidirectionally with various ITSM solutions to create tickets and keep them updated, so teams can collaborate effectively within the tools they know.
On-call automation
BigPanda automatically shares incidents with on-call tools like PagerDuty so that only the right teams are paged.
Chat automation
BigPanda automates war room creation, shares relevant incidents in those war rooms, and invites the right experts.
Runbook automation
BigPanda integrates with third-party automation tools that execute runbook automations and next steps based on their results.
Explore
Relevant links
BLOG
The three pillars for achieving autonomy in ITOps
Imagine a future where IT operators and intelligent systems work together, with systems doing the heavy lifting while humans supervise. We’re already on the way with AIOps.
VIDEO
The road from ITOps to AIOps: paved with automation
Successful IT organizations manage complexity with standards, processes, AI, and automation. Udo Strick of Waste Management shares guiding principles for enabling automation.
GUIDE
Pragmatic AIOps: a buyers guide
Sorting through marketing and getting automation that works can be a minefield for IT leaders. Our practical guidance helps you ensure your chosen AIOps solution delivers value.
Explore the platform.
Built from the ground up for complex IT environments, BigPanda helps organizations prevent and resolve outages.
555 Twin Dolphin Dr
Suite 155
Redwood City
CA 94065
Employment
Verifications
