Why BigPanda?
BigPanda reduces costs of IT operations
BigPanda helps IT organizations improve efficiency, minimize downtime, and streamline operations, empowering our customers to cut IT operating costs by up to 50%.
What’s driving up the cost of IT operations?
Rising IT complexity. Too many monitoring tools. Runaway headcount growth. Hundreds of critical apps and services. All of these rely on your IT Ops and NOC teams to keep them healthy and your customers happy. But your team is held back by legacy IT Ops tools, and your enterprise is paying the price.
The challenges
BigPanda’s solutions
Manual workflows
Manual incident management is slow, expensive and difficult to scale to meet the demands of modern IT environments. Consequently, IT executives are forced to grow their headcount.
Automate workflows
BigPanda automates incident management steps so that IT Operations teams don’t waste time on manual tasks, including adding business context in real time, automating ticket creation and routing, automatically sharing ticket updates with chat and notification tools and running automated custom workflows.
Don’t waste time on manual tasks.
Disruptive escalations
Your Level-1 (L1) first-response teams can’t effectively handle the growing tide of alerts and incidents. So they escalate almost everything to your expensive Level-2 (L2) and Level-3 (L3) teams and DevOps teams, making your costs skyrocket.
Reduce escalations
BigPanda leverages machine learning (ML) to bubble up operational and business context, making it easily available to L1 operators. This includes information such as root cause, severity, relevant runbooks, potential customer impact and more. This dramatically boosts L1 resolution rates and reduces the number of times L3s, DevOps and other teams get pulled into incident handling.
Boost resolution rates and reduce the number of teams getting pulled into incident handling.
Downtime
Many IT Operations teams are overwhelmed by incident volume, resulting in prolonged outages and downtime. Organizations have to endure SLA penalties, damage to brand equity and lost revenue.
Reduce downtime
By using ML to correlate alerts, changes and topology data, BigPanda detects incidents as they start to form and before they escalate into outages. This reduces the frequency and impact of outages that affect critical revenue-generating applications and services. When outages do occur, BigPanda surfaces root causes and routes them to the right teams for rapid resolution.
Dramatically boost resolution rates.
Lengthy mean time to resolve
Modern IT environments experience thousands of changes every week in infrastructure, code, systems and applications. Legacy root cause analysis—which focuses on low-level hardware and network issues—can’t easily identify these types of changes. Consequently, IT Ops and NOC teams—along with high-cost L3s, DevOps and SRE teams—spend tens of hours on bridge calls trying to isolate the root cause of ongoing incidents/outages. This is expensive and elongates MTTR.
Reduce mean time to resolve
BigPanda uses ML to surface the probable root cause of incidents, whether they be changes that were implemented or low-level hardware and network issues. BigPanda puts probable root cause at the IT Ops teams’ fingertips. This eliminates the need for long, expensive bridge calls because teams can now rapidly resolve incidents and outages.
Stop wasting time and money on multi-hour bridge calls.
Growing headcount
IT scale and complexity are increasing at a pace that is challenging for IT Ops teams to handle. To keep up, IT execs must constantly increase the headcount of their IT Ops teams, which is expensive and inefficient.
Keep headcount flat
BigPanda’s Event Correlation and Automation platform reduces alert volume by more than 95% and automates repetitive operator tasks. This enables IT Ops teams to cope with the growing volume of data and handle a much larger volume of incidents without growing headcount.
Reduce alert volume by more than 95%.
Tool sprawl
You have 15-20+ monitoring tools (commercial, homegrowth, legacy) that are expensive to maintain, support and/or renew. Without the ability to understand their true value and how they support incident management, you can’t retire them. So you continue to pay for them year after year.
Consolidate tools
BigPanda provides data-driven reports so you can identify the IT tools that are used for incident management and the ones that aren’t. You can then retire your redundant IT tools.