BigPanda blog

Integrations diagnostics and an enhanced ServiceNow integration: we’re doubling down on rapid time to value

In 2020, enterprises have meaningfully accelerated their digital transformation. 

The global financial advisory firm KPMG, notes that

“For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.”

Software vendors are seeing this very clearly too. Earlier this year, Microsoft CEO, Satya Nadella, said 

“we saw two years of digital transformation in just two months.”

This has huge implications for enterprise software companies that want to support their customers’ digital acceleration efforts. These vendors must be able to deliver value rapidly, in months, not years. 

Those that can deliver on rapid time to value will earn the right to serve enterprises well, and those that can’t, well…

That’s why, at BigPanda, while we’ve designed our product to allow the vast majority of our customers to go-live within just 8 – 12 weeks, we’re not resting on our laurels.

Our product and R&D teams are doubling on our “rapid time to value” motto – and working on several exciting projects across all aspects of the BigPanda platform. These projects and the associated releases will: 

  1. put our customers more firmly in control of their BigPanda deployments, 
  2. make BigPanda easier to use than before, and, 
  3. help our customers rapidly respond to evolving business and customer requirements. 

That brings me to our latest product launch. 

A few days ago, we announced the two major releases: integrations diagnostics, and a new “v2”  ServiceNow integration. 


1) Integrations Diagnostics

In order to prevent and resolve outages, and reduce MTTR, enterprises must integrate a wide variety of monitoring/observability, topology, change and collaboration tools. 

For most commonly-used enterprise tools, BigPanda provides powerful OOTB integrations. But in some cases, enterprises must bring in data from homegrown, legacy or other niche tools. 

While BigPanda’s flexible and powerful APIs are well-suited for that purpose, and BigPanda is always available to support customers as they build those integrations, customers increasingly want to be in charge of setting up, troubleshooting and fine-tuning these integrations on their own – so they can move fast and respond to evolving business and customer needs. 

That’s what Integrations Diagnostics helps them do. 


2) A new, enhanced ServiceNow integration

40% of the Global 2000, the same customer base that is rapidly adopting BigPanda, uses ServiceNow’s best-of-breed ITSM solution. 

Needless to say, these customers are always looking for ways to unlock additional value from major investments like ServiceNow. At a high level, BigPanda’s new ServiceNow integration lets them do that. 

More specifically, this integration was designed to allow joint BigPanda and ServiceNow customers to 

  • easily customize the behavior of their ticketing integration, 
  • more intuitively configure and customize the ticketing, change management and CMDB/topology integrations, and, 
  • easily and quickly extend the integration.   

So that’s it for now. We’re excited to help our customers accelerate their digital transformation journeys…and in 2021, we’ll have more news to share on that front!

Read the full announcement here, or if you want to see these features in a personalized demo, drop us a note and we’ll be in touch.