Jira Service Desk

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.

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SREcon16 is a wrap, and our team had a blast at this year’s event! Both days were non-stop action: demos, discussions, and - of course - handing out our fair share of panda swag. Between the buzz on the floor and in the sessions, what topics were top of mind at this year’s show? Here are our three key takeaways:

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You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect.

If every incident update were to push a new message, your Ops chatrooms would quickly become more crowded than O’Malley’s Pub on St. Patty’s Day. BigPanda now integrates with HipChat  via HipChat Connect, so you can not only view the status of BigPanda incidents in HipChat, but also view incident details with links to relevant actions in the glance view beside the chat room.


In October 2015, BigPanda launched #FlyAboveTheNoise, a program geared at assisting IT & DevOps professionals to rise above their IT alert noise. The premise was simple: Trade in your noisy IT alerts by taking a trial of BigPanda, and you get a drone.

“Fly Above the Noise was a huge success. 3,000+ respondents and millions of correlated alerts later, it’s clear that the world not only needs to be free from alert noise, but it needs drones to automate the event management process,” said BigPanda CEO Assaf Resnick.

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The responses are in, the data has been crunched, and now we’re ready to share the results. I’m excited to announce that BigPanda’s first-ever State of Monitoring Report is now available for download!

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More than ever, we live in an age of now. Movies on-demand. Health metrics streamed to wearables. Package delivery by drone. Any cuisine, any time.

Immediate everything enabled by technology requires new application architectures, organizational thinking, and approaches to performance monitoring.

One of the technology trends most associated with this "short attention span lifestyle" is the segmentation of services and workloads into containers.

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Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does:

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You and Nagios have had your share of ups and downs, but lately it just hasn’t been the same. You’re busy with other systems and having less patience to deal with the constant nagging from good ol’ Nagios. She’s beginning to sound more and more like a broken record.

If you keep going down this path, your MTTR will suffer. Or worse, you won’t be able to satisfy your customers. But you’re not ready to give up on Nagios just yet – after all, she's been there when you needed her.

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