BigPanda customer success

BigPanda Professional Services Packages

What are professional services?

BigPanda Professional Services help streamline and accelerate the rollout of an organization’s BigPanda solution. We have a package to suit every enterprise’s needs—whether your BigPanda deployment encompasses the entire IT environment or a partial solution for a subset of a team now, with plans to roll it out to your broader IT team in the future. Choose from Silver, Gold, Platinum, or Custom Professional Services Packages based on your immediate and long-term strategy, the complexity of the environment, and the organization’s unique operational processes. Each package is tailored to the stage the company is at in its growth and with their BigPanda rollout.

Which package is right for you?

Each BigPanda Professional Services Package is backed by our world-class team of IT Operations subject matter experts, who are committed to cultivating a Lifetime Partnership with organizations and their teams. We offer four levels of Professional Services Packages:

Ideal for a smaller BigPanda implementation in a less complex environment (or a subset of a larger IT environment), requiring integration with mostly standard IT tools and minimal customization.

Designed for more complex IT environments that call for both standard integrations and some custom integrations, with the need for additional help from BigPanda experts.

Platinum levels are for mature, highly complex IT operations with a wider range of IT tools that require customization and deeper involvement on the part of our team.

Custom services are for IT operations teams who have a highly complex environment, home-grown applications that need to be integrated or highly-customized processes being refined.

	Silver	Gold	Platinum	Custom
Inbound integrations
Built-in	4	4	6	6
Custom	0	2	5	5+
Outbound integrations
Built-in	1	1	2	2
Custom	0	1	5	2+
Incident management integration
Type	Built-in	Custom	Custom	Custom
Root Cause Changes
Type	Not applicable	Built-in	Custom	Custom
Additional features
Enrichment	Flat files	CMDB	Custom CMDB	Custom CMDB
Kickoff	Remote	Onsite	Onsite	Onsite
Project Manager	No	Yes	Yes	Yes
Reporting	Basic/Default Report	Single Dashboard	Multiple Dashboards	Multiple Dashboards
Training	Remote (Admin/User)	Onsite (Admin/User)	Onsite (Admin/User)	Onsite (Admin/User)
Process consulting	None	Basic	Advanced	Advanced
Max hours	150	300	650	650+

Select the package that’s right for you, and get started today. To learn more, contact your BigPanda Account Executive or contact us.

A few definitions

Integrations

Inbound: For tools that will be sending information to BigPanda. Our ever-growing library of robust out-of-the-box integrations are straightforward, fast, and easy to implement. Custom integrations are built from the ground up by BigPanda as needed.
Outbound: Enables BigPanda to send and, in some cases, receive information and intelligence from collaboration and notification tools for faster escalation.
Incident management: Bi-directional integration with ticketing tools to facilitate speedy.

Enrichment

Connects BigPanda to existing topology, asset, and configuration management sources to enrich incoming alerts—from flat files (CSV or Microsoft Excel) or CMDB, or wherever information about your hardware and software assets is stored. Enrichment can be out-of-the-box or custom.

Reporting

Transitions silo-ed event management reporting to help organizations visualize key performance indicators (KPIs) and team performance and uncover potential hot spots that can guide them toward improving their operational efficiencies. Our out-of-the-box reporting provides a variety of options to meet the specific needs of an organization.

Kickoff

Begins with a two-day engagement, where we set up working sessions with the team.

Comprehensive training

Gets your team up to speed on BigPanda so they can detect, investigate, and resolve IT issues more efficiently and effectively.

Project Manager*

Leads the implementation, communicates project status, and ensures on-time, on-budget completion and delivery.

IT Operations Consulting

Focuses on meaningful improvements to your operations and best practices to help optimize incident management and data usage and accelerate your business growth. We uncover the gaps and show you how to be more effective in monitoring and ticketing automation so you can make better use of your tools and improve efficiencies through automation.

* Not available with the Silver package.