Platform
- - Agentic ITOps Platform
    
    The BigPanda agentic ITOps platform uses AI to automate IT detection, triage, and resolution, improving operational efficiency and reducing downtime and costs.
    Explore the Platform
Solutions
- - Transform ITSM with Agentic ITOps
    
    Learn how enterprises can empower incident management teams with AI assistance by integrating agentic AI into their incident management strategy.
    Get the e-book
- - Industries
  - Financial Services
  - Insurance
  - Managed Service Providers
  - Manufacturing
  - Retail
  - Airlines
  - All Industries
- - My role is
  - IT Operations
  - Incident Management
  - IT Service Management
  - Site Reliability Engineering
Customers
Resources
- - Derisking IT Change Management with Agentic AI
    
    Discover how agentic AI transforms the IT change management process to predict high-risk changes, prevent incidents, and protect engineering time.
    Read the White Paper
- - Resource Type
  - AIOps Blog
  - Case Studies
  - E-books
  - Webinars & Events
  - All Resources
- - Resource Topic
  - Agentic ITOps
  - AIOps
  - Alert Intelligence
  - Analytics
  - Automation
  - Incident Management
  - Incident Prevention
  - Integration
  - ITOps
  - Monitoring
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Platform
- - Agentic ITOps Platform
    
    The BigPanda agentic ITOps platform uses AI to automate IT detection, triage, and resolution, improving operational efficiency and reducing downtime and costs.
    Explore the Platform
Solutions
- - Transform ITSM with Agentic ITOps
    
    Learn how enterprises can empower incident management teams with AI assistance by integrating agentic AI into their incident management strategy.
    Get the e-book
- - Industries
  - Financial Services
  - Insurance
  - Managed Service Providers
  - Manufacturing
  - Retail
  - Airlines
  - All Industries
- - My role is
  - IT Operations
  - Incident Management
  - IT Service Management
  - Site Reliability Engineering
Customers
Resources
- - Derisking IT Change Management with Agentic AI
    
    Discover how agentic AI transforms the IT change management process to predict high-risk changes, prevent incidents, and protect engineering time.
    Read the White Paper
- - Resource Type
  - AIOps Blog
  - Case Studies
  - E-books
  - Webinars & Events
  - All Resources
- - Resource Topic
  - Agentic ITOps
  - AIOps
  - Alert Intelligence
  - Analytics
  - Automation
  - Incident Management
  - Incident Prevention
  - Integration
  - ITOps
  - Monitoring
- - Customer Resources
  - Customer Support
  - Professional Services
  - BigPanda Education
Company
- - Careers
    
    We’re looking for talented, passionate, creative, and fun people to join our embarrassment of Pandas. (Yes, that’s really what a group of pandas is called!)
    Learn More
- - About Us
  - Our Story
  - Leadership
  - Investors
  - Partners
  - Values and Culture
  - Careers
- - Media and Recognition
  - Awards
  - Analysts Reports
  - Newsroom
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BigPanda Glossary

The Go-To Glossary for Understanding BigPanda’s AIOps Terms and Platform Language

Reserved words

Terms with an asterisk (*) in the title are reserved for system use and cannot be changed or redefined for custom enrichment.

A

Actionable incident Actioned Incident Activity Agentic AI Agentic ITOps AIOps Alert Alert correlation Alert Deduplication Alert Enrichment Alert Fatigue Alert noise Alert quality Alert_updates* Anomaly detection API Artificial intelligence

B

Blameless Postmortem Bridge Call

C

Change risk management CMDB (configuration management database)

D

Deduplication

E

Error budget Escalation Management Event Event aggregation Event correlation Event management

F

Flapping

I

Incident Incident correlation Incident enrichment Incident Postmortem Incident prevention Incident triage Incident_identifier* IT Automation IT change management IT incident management IT knowledge graph IT monitoring IT Operations IT operations management (ITOM) IT service management (ITSM) ITIL

L

L1 Automation Live dashboard

M

Machine learning Machine learning in IT operations Major incident management Mean Time Between Failures (MTBF) Mean Time to Acknowledge (MTTA) MTTD (mean time to detect) MTTR (mean time to resolve) MTTx

N

NOC (network operations center) Noise Noise Reduction (IT)

O

Observability On-call management

P

Predictive IT Operations Primary_property* Problem management

R

Raw event Resolved Root cause analysis (RCA) Root cause changes Runbook automation

S

Secondary_property* Service Dependency Mapping Service level agreement (SLA) Severity* Site reliability engineering (SRE) Source* and Source_System* Status*

T

Tag Timestamp* Topology Mapping (IT)

V

Virtualization

W

War Room (IT) Widget

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