Customer Story

One of BigPanda’s customers in the retail sector is responding to the changing industry landscape with technology-driven in-store experiences, including mobile point of sale (mPoS) kiosks. In order to maximize uptime and drive adoption, they knew they had to overcome challenges with manual workflows and lack of visibility into their systems.

As the only streaming service to offer customers live channels plus an on-demand library, this provider experienced increased demand as more people became “cord-cutters,” and canceled their cable TV. To succeed in this market, providers must be able to deliver their content flawlessly, whether its live or on-demand.

To keep flight operations running, dozens of applications need to work in perfect concert. An outage of one minor background service can ground planes and lead to losses that easily reach millions of dollars in lost revenue and customer service nightmares.

TiVo’s CIO, explains how BigPanda powers TiVo’s ‘Ultimate Entertainment Experience’ by solving their their complex IT Ops challenges, reducing their IT Noise by 94% and being a true partner on their road to Autonomous Ops.

Many insurance companies stake their brand, their culture and their business on being stalwart, stable and utterly dependable. To execute that vision at a systems level, one such company needed to step up visibility, increase automation and break down operational silos in their IT environment.

In the online gaming industry, player experience is everything. For this BigPanda customer, ease of use and reliability of the gaming experience dictates organizational priorities. In order to improve player experience, they are continually enhancing their tools, techniques and processes.

Investment management firms are relied upon for their expertise, security, stability and capital growth. One such financial services provider was struggling with downtime, poor customer experience, and financial penalties from missed SLAs and regulatory fines due to their Moogsoft IT operations tool. The firm ended up replacing its legacy solution with BigPanda to resolve those issues and modernize their incident management, powered by AIOps.

The most successful brick and mortar retailers have reinvented themselves by adding AI-powered technology to their brick-and-mortar presences. One BigPanda customer is a stellar example, boasting double-digit growth in e-commerce sales and leading-edge customer experiences based on virtual and augmented reality.

An internationally successful game developer and platform provider was having difficulty with noise and efficiency in their IT Ops environments and processes. This company knows its data better than most, and it understands the finer points of correlation to make best use of that data.

Have you thought about automating, but you’re not sure if it is the right time or if it will be too expensive? If so, you are not alone. Udo Strick, Lead Enterprise Systems Manager for Waste Management shares the path they took to automate – including before and after KPIs.

Autodesk requires an efficient strategy to handle innumerable alerts coming from multiple monitoring tools for infrastructure and application monitoring capabilities. However, for the Operations team at Autodesk, working on relevant issues was a huge challenge.

One of the largest fixed wireless service providers in the U.S., Rise Broadband was experiencing significant expansion as a result of multiple acquisitions, and its IT Operations were seeing rapid growth as a result.

Endurance International Group is a web hosting and online marketing company with world-leading brands including HostGator, Constant Contact, Domain.com and Bluehost. It has become the dominant player in its space through numerous acquisitions over the years.

TIVIT delivers the cutting-edge technology services and environments that make its clients’ businesses possible. The company’s success reveals an unrelenting customer focus, which recently led its IT organization to reassess how it manages and handles incidents.

TiVo’s customers are the top cable service providers, broadcasters and advertisers around the world. TiVo is highly committed to delivering the Ultimate Entertainment Experience.

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.

One of the world’s largest Media companies has been making aggressive technology investments to stay competitive in a world where viewers demand access to content anytime, anywhere and on any device.

A successful online video game developer, publisher and eSports tournament organizer has grown rapidly to have a global presence and tens of millions of players. As the company grew its operations and customer base, meeting player expectations became an increasingly difficult challenge.

Through its high-value applications and quality services, this software vendor had achieved consistently high customer satisfaction rankings and customer retention. To sustain this level of excellence, it’s critical that the company’s IT operations team continues to meet or exceed service level agreements.

One of the world’s largest semiconductor companies had undertaken an extensive number of digital transformation initiatives, and its IT Operations…