Accelerate business velocity
BigPanda helps increase business velocity
By preventing outages and reducing noise in the incident management lifecycle, BigPanda gives IT operations teams time to focus on their key digital transformation initiatives, which significantly improves their rate of innovation. This results in happy, loyal customers and business services that drive revenue.
Why can’t IT operations keep pace with the business?
More than ever, businesses need to expand their digital footprint and ensure services are made available quickly, without disruption.
Unfortunately, IT Ops, NOC, DevOps and SRE teams are constantly being interrupted by unending alert noise and ongoing incidents caused by their increasingly complex IT environment. In addition, these roadblocks prevent IT operations teams from delivering innovation and diminishes their ability to optimize IT infrastructure for the future and launch strategic initiatives that can grow the business.
Here is a side-by-side look at the challenges and how BigPanda helps:
IT stacks are growing more complex by the day, as enterprises invest in new technology to support new digital initiatives. This creates more incidents and outages. But because many aspects of incident management are still very manual, IT Ops can’t scale. IT Ops is viewed as a bottleneck to business transformation and business velocity.
With BigPanda: manage bottlenecks
BigPanda automates different aspects of the incident management lifecycle so that IT operations teams don’t need to waste time on time-consuming manual tasks. This helps these teams scale and handle the additional load placed on them by new digital services and offerings. Enterprises can continue to launch new applications and services to support digital initiatives at a pace that works for the business.
Modernization at risk
Enterprises are innovating by moving to the cloud, implementing SRE/DevOps models, and modernizing application stacks. But their existing event and incident management toolsets were not designed for these new architectures. Performance is degraded, employees are burnt out, and business transformation comes to a screeching halt.
With BigPanda: support modernization
BigPanda is purpose-built to support modern environments that include hybrid stacks, dynamic and ephemeral infrastructure, Kubernetes, containers and microservices-based apps – allowing teams to modernize, innovate and transform without the negative effects.
The core focus of L3 and DevOps teams should be to develop innovative applications and services that will make their company more competitive. Unfortunately, because L1 teams are overwhelmed, L3 and DevOps teams continuously get pulled in, and become stuck, in reactive, firefighting mode to deal with incidents and outages. This disrupts the ability of these teams to work on mission critical projects and puts innovation at risk.
With BigPanda: improve team focus
By detecting incidents as they happen, before they escalate into crippling outages, and by equipping L1s inside IT Ops and NOC teams with more context and probable root cause information, L1s can handle more incidents. This reduces the frequency with which L3s and DevOps teams are pulled into reactive firefighting. They have more time to focus on their innovative projects.
Lagging behind the competition
To remain competitive in today’s environment, enterprises must innovate and continuously add new features to their existing applications and services, or release net-new capabilities. But frequent, painful incidents and outages are a barrier to this cadence because they distract DevOps and L3 teams from their focus on development and innovation.
With BigPanda: outmaneuver competitors
BigPanda reduces the frequency, duration and impact of outages. This helps IT operations teams scale and handle the demands placed on them by new digital initiatives. Enterprises can confidently release frequently and quickly, and roll out new apps and services, remaining competitive in the market.