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Incident management inside large, dynamic enterprises continues to be very manual, highly inefficient and mostly ineffective, not to mention costly and risky. A limited amount of automation has crept in, but it’s mostly rules-based and therefore still ineffective. Machine Learning can help but current “black box” approaches are opaque and can’t be reliably trusted.
Big Panda’s Solution
Advanced Machine Learning
Open Box Machine Learning is BigPanda’s unique and pragmatic approach to algorithmic machine learning that’s guided by the principles of full transparency, trust and control.
Always The Most Effective Algorithm
BigPanda uses a variety of Machine Learning algorithms, such as Unsupervised Learning, Cluster Analysis and Pattern Matching, so you’re assured of the most effective incident management logic in every situation.
BigPanda’s Open Box Machine Learning processes IT incidents in real-time, across the dimensions of topology, context and alert types, so there’s never any lag between incident and response.
Open Box Control Panel
BigPanda’s Open Box Machine Learning provides users a control panel with a Live Pattern Viewer, a Pattern Editor and a Pre-Production Tester, so you’re assured of full transparency and control at all times.
As new data is collected, BigPanda’s Open Box Machine Learning uses it to suggest new, ever-more-efficient correlation logic so you’re always moving up the efficiency curve.
Incorporates Human Knowledge
BigPanda’s Open Box Machine Learning lets you incorporate your team’s knowledge and best practices into the automation logic, so you can re-use your hard-won, specialized knowledge.
“The BigPanda Open Box Machine Learning suggests correlation patterns much faster than we could do on our own. We can review suggested patterns and see the projected results.” Brian Kendall, VP Service Assurance at Rise Broadband