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Transform incident response with an ITSM copilot

Use BigPanda Biggy to reveal incident impact, remediation steps, and areas for improvement within your ITOps environment.

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Provide proactive solutions to IT issues — in seconds

The BigPanda Biggy ITSM copilot uncovers knowledge trapped in silos, delivering self-service access to past incidents, resolutions, and team engagements.

Enhance decision making

Centralize institutional knowledge across IT to deliver on-demand answers and insights directly to Slack or Microsoft Teams. Improve decision-making speed and quality during IT issues and service disruptions.

The Slack user interface of the BigPanda Biggy ITSM copilot.
Suggested incident remediation steps

Suggest actions proactively

BigPanda Biggy is a troubleshooting companion for teams working in Slack and Teams. An AI-powered ITSM copilot, it provides diagnostic remediation suggestions and predicts root causes, enabling faster, more detailed data for incident resolution.

Lower costs and optimize architecture

Using continuous learning, BigPanda Biggy knows your infrastructure — inside and out. It identifies the most disruptive services and flags gaps so you can take steps to improve resilience and optimize operational productivity.

BigPanda Biggy can recommend which apps to re-platform based on incident history.
An example of a BigPanda Biggy incident post-mortem template.

Reduce service interruptions

In addition to speeding resolution, BigPanda Biggy expedites other areas of the incident lifecycle. Identify on-call teams and create post-mortems to save minutes, hours — or even days — so teams can handle more incidents or focus on innovation.

Full-context ops:
Turn data into action: Download now
Biggy not only speeds up MTTR but enhances mean time to knowledge, allowing a deeper understanding of impacts based on historical data and streamlining communication among teams. -Service Availability Team Member, Biggy Beta Program

FAQ

What type of data and knowledge does BigPanda Biggy analyze?

Biggy combines human-generated data — like chat history, SOPs, and knowledge bases — with machine-generated data — such as monitoring, change, and topology. The ITSM copilot analyzes all the data together to provide unprecedented, real-time insights to operators as an incident develops.

Which IT teams can use the BigPanda Biggy ITSM copilot?

NOC, service ops, help desk, L1 front-line support, DevOps, and SRE teams. BigPanda Biggy provides a central hub for all knowledge and data to streamline communication and coordination so teams can respond proactively before incidents affect users and customers. Observability, enterprise architecture, ITSM, and automation teams can use Biggy to identify and optimize recurring issues or inefficiencies to prevent similar incidents in the future.

Where can I see how BigPanda Biggy works?

Contact our team to explore how the BigPanda ITSM copilot can revolutionize your incident response process and results.

Is BigPanda Biggy secure?

Biggy follows all the same security controls for data handling and customer data protections that BigPanda as a whole follows. BigPanda leverages various industry-standard security technologies and procedures to protect your data from unauthorized access, use, or disclosure at all lifecycle stages. This ensures that your data is secure at all times, whether being transmitted, stored, or processed. The “Generative AI Customer Trust” document from the BigPanda Trust Center provides more details.

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