Privacy Policy

Privacy Policy 2018-05-05T17:32:31+00:00

Effective: Apr 28, 2016
Last Update: Mar 14, 2017

BigPanda, Inc. (“BigPanda”,”we” or “us”) values the privacy its users. With this in mind, we’re providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information that we receive through our information technology management software solution and our website located at (the “Site”) (collectively the “Service”). This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

Revisions to this Privacy Policy

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective.

Collection and Use of Information

Information Collected or Received from You
Account Information. If you create an account by registering with us (“Account”), we’ll collect certain information that can be used to identify you, such as your full name, email address, and phone number (“PII”). You will also be required to provide us with credit card, bank account details or other payment information to process applicable payments relating to use of the Services (“Billing Information”).

Your Third-Party Services Log-in Information. Our Services provides a software solution to help you manage your information technology performance information from third party service providers and to this end, we will collect your login credentials and other access data (“Third Party Services Access”) to access the messages, log files and alerts from those third-party service providers.

Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

“Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your own hard drive on our behalf. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphic with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Service, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the page or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our User’s needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.

Feedback. To the extend you choose to provide any PII with the feedback, suggestions, recommendations and/or comments with respect to our Services, we will collect such information.

Information Sent by Your Device. We collect certain information that your device (such as mobile phone, iPad, computer, etc.) sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.

Use of Information Collected

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Service (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services. We will use your PII:

To operate and provide Services. We collect and use your PII and other information, such as your Third-Party Services, to operate our Services. In addition, we will use your Billing Information to process your payment for the use of our Services.

For informational, promotional and survey purposes. We may use your PII to inform you of our product and service offerings, subject to your ability to opt-out of receiving such information as described below. We may also contact you via surveys to conduct research about your opinion of current Services features or of potential new services.

For Customized and Efficient provision of Services. BigPanda keep track of the websites and pages you visit within our platform, what features and algorithms you use and how frequently. We use this information to maintain and improve the content, design, usability and quality of the Services; to improve your user experience; to generate and provide statistics regarding use of the platform and the Services to deliver customized content and advertising to users whose behavior indicated that they are interested in a particular subject area, and to develop new product and service offerings.

Information that We Share with Third Parties

We will not share any PII that we have collected from or regarding you except as described below:

We consider the information that we collect from our users, including PII, to be our business asset. Thus, if we are acquired by a third party because of transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all our assets, including your PII, may be disclosed or transferred to a third-party acquirer.
We cooperate with government and law enforcement officials or private parties to enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Opt Outs and Modifications

We offer you choice regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all the features of the Services.
Opt-Out. We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (either through your Account or by following the unsubscribe instructions provided in the e-mail you receive). Please note, however, that we do need to send you certain communications regarding the Services and you will not be able to opt out of those communications -e.g., communications regarding updates to this Privacy Policy or information about billing.

Modifying Your Information. You can access, update or modify the PII associated with your Account by logging into your Account or by sending us an email at to update your PII. If you want us to delete your PII and your Account, please contact us at with your request. We’ll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.

The Security of Your Information

We take reasonable administrative, physical and electronic measure designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Links to Other Sites

Our Services may contain links to websites and services that we are owned or operated by third parties (each, a “Third-party Website”). Any information that you provide on or to a Third-party Website or that is collected by a Third-party Website is provided directly to the owner or operator of the Third-party Website and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Website. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Websites that you access.

International Transfer

Your PII may be transferred to, and maintained on, computer located outside your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

California Privacy Rights

California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their PII for direct marketing purpose during the preceding calendar year and the categories of PII shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at with “California Privacy Rights” in the subject line.


Please contact us at if you have any questions about our Privacy Policy.