Cut triage time in half with Generative AI

BigPanda combines the latest GenAI innovations with high-quality, full-context alert data to automatically analyze incidents, impact, and root cause.

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How Generative AI works

BigPanda Generative AI for Automated Incident Analysis delivers instant, trustworthy insights so you can prevent escalations, reduce effort, and shrink MTTR.

Automatically reveal root causes

BigPanda understands relationships within distributed IT systems, which provides GenAI with context to reliably automate root-cause analysis.

Know what’s happening in real-time

Deliver rapid, accurate, high-value analysis in natural language. Expose key details and automatically populate incident details in ITSM and chat tools.

Assess impact with confidence

Instantly identify incident relevance and impact across distributed IT systems. BigPanda Generative AI users report saving up to 10 minutes per incident and experiencing fewer escalations as a result of AI-generated impact estimates.

Get the background

BigPanda Generative AI details the reasoning behind its insights. Clear explanations make it fast and easy to validate AI findings and investigate further.

Learn more about generative AI for ITOps

Generative AI has arrived for ITOps

“BigPanda Generative AI empowers our Ops teams by providing faster incident detection and independent resolution. The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response, but reduces escalations to our L2 and L3 experts.”

Jeremy Talley

Lead Operations Engineer, Robert Half International

“Generative AI can be an extraordinarily powerful way to save ITOps time and effort. But Generative AI works best when it is given good data such as alert information enriched with other data types to help AI develop accurate conclusions.”

Jon Brown

Senior Analyst IT Operations, IT Service Management, FinOps, Sustainability in IT at Enterprise Strategy Group


What is generative AI?

BigPanda Generative AI is powered by technology from OpenAI (the makers of ChatGPT) and the clean, enriched, correlated data within the BigPanda data platform. Having tested multiple large language models (LLMs), our experts determined that combining OpenAI with rich data provides the most accurate, most valuable, and most reliable results for predictive AIOps.

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How does generative AI keep my data secure?

BigPanda Generative AI and our third-party AI vendor comply with highly secure data privacy, protection, usage, and retention practices. Our customers must opt-in to be eligible to use this feature. To learn more about BigPanda’s security and compliance practices, visit our security documentation page.

Why use generative AI for AIOps?

Organizations using BigPanda Generative AI report that it augments their existing L1 teams, helping them ensure system availability. When combined with your unique topology and other data, it can supply meaningful value in a fraction of the time of humans alone.

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