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Get what you need to get the job done, from documentation and API resources to release notes.
BigPanda Vendorscape 2023

2023 Vendorscape

Unsure where IT Ops software vendors fit in the big picture? The Vendorscape, created by BigPanda for the IT community, highlights the vendors most commonly used by IT operations teams.
BigPanda Corporate Overview

BigPanda Corporate Overview

Download the BigPanda fact sheet and learn how our Incident Intelligence and Automation, powered by AIOps, transforms IT data into insight and action.
Your first pane of glass: how to bring clarity to alert noise

Your first pane of glass: how to bring clarity to alert noise

In our 30-minute on-demand webinar, Senior Manager of Technical Product Marketing Bhushan Jadhav discusses the unique benefits of BigPanda’s agnostic architecture and self-service integrations that allow you to easily create the ideal IT environment and bring everything you need into a single console.
The ITOps 2023 predictions have landed

The ITOps 2023 predictions have landed

Hear from expert speakers as they discuss their ITOps forecast for 2023, including two predictions you won’t expect. Listen in for a discussion that can help you plan your strategy for 2023.
2023 ITOps Budgeting to Win: Use New Research-Based Outage Cost Data

2023 ITOps Budgeting to Win: Use New Research-Based Outage Cost Data

Join IT veterans Valerie O’Connell, EMA Research Director, and Mohan Kompella, BigPanda’s VP of Product Marketing, to get the results from this research-based data, including the cost of outages, their frequency and duration, leading causes, and effective measures against them.
Real talk: automation for ITOps

Real talk: automation for ITOps

In this webinar you’ll hear from Waste Management’s Udo Strick about how his company used automation, artificial intelligence (AI), and machine learning (ML) to conquer ITOps challenges.
Tales from the NOC Side (Part 2)

Tales from the NOC Side (Part 2)

Rounding out our two-part Halloween special, Craig sits down with BigPanda NOC pros, Trey Roper and Jason Taylor as they get deep into some of their spooky NOC stories.
AIOps in Healthcare

AIOps in Healthcare

You will hear from our own Mohan Kompella, VP product marketing at BigPanda and Vinod Subramanian, chief data and product development officer at Syapse, a real-world evidence software company working with health systems and life science, about what works and doesn’t work in healthcare IT Ops.
Episode 1: AIOps in Healthcare

Episode 1: AIOps in Healthcare

We chat about changing landscape of healthcare due to the pandemic, as well as the relevance of data, AIOps, and technology in advancing healthcare across the world.
Episode 2: Modern Incident Management

Episode 2: Modern Incident Management

What’s the impact of employing technology and lean teams in obtaining a competitive advantage and ramping up speed to stay ahead of the competition in these modern times.
Episode 3: Root Cause Analysis

Episode 3: Root Cause Analysis

We discuss incident management isn’t just about what’s left after the incident but, most importantly, how it could’ve been prevented and how it could be dealt with in the shortest amount of time.
Episode 5: Tool sprawl

Episode 5: Tool sprawl

Listen in as we talk about what it’s really like to be living in tool sprawl – and the best ways to tackle it.
Making the case for AIOps: a look at Gartner’s AIOps Market report

Making the case for AIOps: a look at Gartner’s AIOps Market report

Join BigPanda’s Adam Blau and Sean McDermott from Windward as they discuss key takeaways from the latest Gartner AIOps Platform Market report to reveal the clearest path to showing value for AIOps—and how it can help change the narrative around how IT Ops teams support organizational growth.
AIOps readiness scorecard

Are you ready for AIOps?

Evaluate your readiness by using this scorecard to see where you are in your automation maturity.
AIOps 101

AIOps 101

From the basics on root cause changes to how BigPanda’s solution works, these videos get you started on the road to AIOps.
Should you adopt AIOps?

Should you adopt AIOps?

If you’re not sure if AIOps is right for your organization, this checklist will walk you through helpful questions to set you on the right path.
Using a data-driven approach to streamline and accelerate incident response

Using a data-driven approach to streamline and accelerate incident response

Join Adam Blau and Shmeff Efroni from BigPanda, who will discuss BigPanda’s best practices to identify the impact of alert quality and noise reduction that translate into business value for IT Ops. You’ll learn about new analytical and self-service capabilities from BigPanda’s Unified Analytics to help you capture new insights from your IT Ops.
What is BigPanda

What is BigPanda?

BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents and outages in fast-moving IT.
The Incubator podcast: Why monitoring and observability is killing IT Operations

The Incubator podcast: Why monitoring and observability is killing IT Operations

In this episode of “The Incubator podcast,” find out why monitoring and observability is killing IT Operations. Hosts Satbir Sran and Darren Boyd invite BigPanda’s Aaron Johnson (best known as “AJ”) to talk about why traditional tools disrupt engineering cycles, create hidden costs across the entire IT organization and lead to blind spots across interdependent […]
On-demand sessions: Resolve ’22

Resolve ’22 sessions

RESOLVE ‘22 sessions are now available on-demand. Learn how other IT Ops professionals are solving challenges that your are facing and take away valuable insights to share with your business.
BigPanda picks up where Netcool left off

BigPanda picks up where Netcool left off

In this on-demand webinar, Mohan Kompella and Ken Serembus discuss how customers like Marriott, eTrade and others have transformed their operations using BigPanda to take advantage of a contemporary approach to event management—powered by AIOps.
Real Talk: Combating Tool Sprawl

Real Talk: Combating Tool Sprawl

Join BigPanda experts for this lively discussion to figure out if your tools are helping or hindering your IT Ops and how to do an analysis of your stack.
Real Talk about AIOps

Real Talk about AIOps

Watch this 30-minute webinar revealing maturity elements needed for a successful AIOps practice.
How AIOps can solve modern IT challenges

How AIOps can solve modern IT challenges

BigPanda’s AIOps Event Correlation and Automation platform is helping the world’s most complex enterprises reduce alert noise, prevent future outages, and swiftly resolve ones that sneak through.
BigPanda customer success

BigPanda customer success

Learn how mid-sized organizations are using BigPanda's SaaS-based platform to avoid IT outages as they scale. With Event Correlation and Automation, organizations are controlling operating costs while assuring service reliability.
BigPanda Unified Analytics for IT Operations

BigPanda Unified Analytics for IT Operations

With Unified Analytics from BigPanda, you can create new and highly interactive IT Ops dashboards from complex IT Ops data to gain new insights from KPIs that deliver business value.
BigPanda Automatic Incident Triage

BigPanda Automatic Incident Triage

Automatic Incident Triage significantly simplifies and shortens triage by automatically adding actionable business context to incidents.
BigPanda Event Enrichment Engine

BigPanda Event Enrichment Engine

Success of AIOps tools, relies heavily on the quality of data fed to their AI/ML algorithms. BigPanda’s best-in-class Event Enrichment Engine offers cross-domain enrichment capabilities at scale to assure AIOps success
Growing Pains

CTO Perspective – Maturity Model

To do IT Ops well, you have to be good at multiple things. Monitoring, incident management and awareness all play a role, but are some areas maturing faster than others?
Major investment management firm integrated 50+ IT tools to improve IT Ops situational awareness

Major investment management firm integrated 50+ IT tools to improve IT Ops situational awareness

Investment management firms are relied upon for their expertise, security, stability and capital growth. One such financial services provider was struggling with downtime, poor customer experience, and financial penalties from missed SLAs and regulatory fines due to their Moogsoft IT operations tool. The firm ended up replacing its legacy solution with BigPanda to resolve those issues and modernize their incident management, powered by AIOps.
Major American airline resolved a P1 outage in just 21 minutes

Major American airline resolved a P1 outage in just 21 minutes

To keep flight operations running, dozens of applications need to work in perfect concert. An outage of one minor background service can ground planes and lead to losses that easily reach millions of dollars in lost revenue and customer service nightmares.
Retail Company

Fortune 500 retailer saved five hours per IT Ops incident with auto-remediation

One of BigPanda’s customers in the retail sector is responding to the changing industry landscape with technology-driven in-store experiences, including mobile point of sale (mPoS) kiosks. In order to maximize uptime and drive adoption, they knew they had to overcome challenges with manual workflows and lack of visibility into their systems.
Waste Management Customer Story

A customer journey: the road from IT Ops to AIOps

Have you thought about automating, but you’re not sure if it is the right time or if it will be too expensive? If so, you are not alone. Udo Strick, Lead Enterprise Systems Manager for Waste Management shares the path they took to automate – including before and after KPIs.
Pragmatic AIOps: A Buyer’s Guide

Pragmatic AIOps: a buyers guide

Given the complexity of today’s IT environments and the cost of downtime, many organizations have begun looking to AIOps to provide a solution. In response, many solution providers have incorporated the term “AIOps” into their tools and offerings, regardless of the underlying technology and presence or effectiveness of their Artificial Intelligence and Machine Learning capabilities.
Resolve 21

On-demand virtual event: Resolve ’21

RESOLVE ‘21 is the only free virtual conference designed exclusively for IT Ops, NOC, DevOps and SRE professionals who are creating the next-gen operations environment with AIOps, machine learning, automation and world-class incident management. Now available on-demand, 14 incredible lessons to choose from.
The colorful life of Pandas - a coloring book to help IT Ops teams de-stress

The colorful life of Pandas – a coloring book to help IT Ops teams de-stress

IT manager positions are ranked as the #2 most stressful jobs, behind only physicians. Why the sudden increase in stress? Who else can support rapid transformation to everything-digital, while keeping an eye on service uptime? To help our IT heroes de-stress a bit, we put together the first BigPanda coloring book – 17 fun Pandas, […]
Gartner Tile

Gartner report: Innovation Insight for Observability

It is no secret that COVID-19 changed IT. Digital experiences are a must have. Hybrid and multicloud environments are the norm. Data analytics, AI/ML and IoT are more prevalent as organizations realize the benefits to their organization.
BigPanda picks up where Netcool left off

BigPanda picks up where Netcool left off

BigPanda provides a streamlined process to seamlessly move from Netcool to an event correlation solution designed with transparent, powerful Open Box Machine Learning instead of just aggregation, connecting the dots across monitoring and management systems to reveal patterns and insights.
Simplifying the migration from Netcool to BigPanda

Simplifying the migration from Netcool to BigPanda

Netcool/Omnibus customers are faced with the challenge of trying to support dynamic, cloud based environments using a rules-based solution that was built in the 1990’s for legacy infrastructures. That’s why BigPanda created a five-step go-live process called “PANDA Rollout” designed to help large, complex enterprises go-live with BigPanda in under 12 weeks.
On-demand webinar: The true costs of downtime to your organization

On-demand webinar: The true costs of downtime to your organization

Do you know how much a minute of downtime costs your organization? If you don’t, you’re not alone. We know that as an IT leader, you have a mandate to reduce costs, increase performance and availability and perhaps most important, drive the strategy for future scalability of your company’s tools and infrastructure.
IT Ops in 2021: what’s ahead!

IT Ops in 2021: what’s ahead!

Prior to the COVID pandemic, organizations knew that digital transformation had to be part of their growth strategy. However, each sector and organization created their own timeline for when such initiatives would be undertaken. What we have learned from the COVID-driven economy is that there is no time for delay. Organizations have to digitally transform […]
IT Ops Tile

On-demand webinar: 2021 IT Ops predictions

2020 was a tumultuous year for everyone, including IT Operations. In this panel discussion, IT Ops pros from NTT Data, WEC Energy Group, Machinify and Blackrock 3 Partners provide insights on what IT Operations will look like in 2021 and how it will continue to evolve.
IT Crisis Management : How AIOps Cuts Costly Downtime and Support Teams

IT Crisis Management : How AIOps cuts costly downtime and supports teams

The cost of downtime is higher than ever, amplifying pressure on IT Ops, NOCs, and DevOps to minimize outages. Meanwhile, it keeps getting harder to maintain system reliability. Augmenting IT Operations with artificial intelligence (AIOPs) can help relieve this pressure and enhance reliability by helping IT teams keep ahead of shifting, multilayered challenges. This CIO […]
The Incident Commander

On-demand webinar: The Incident Commander

In the second installment of this four-part series on Who’s who in IT Incident management, Rob Schnepp, former Incident Commander from the United States Fire Service and Paul Jacques, Incident Commander for Dell, will examine what it takes to be an effective Incident Commander.
Webinar: IT Ops Demystified: Event Chaos or Enrichment?

On-demand webinar: IT Ops Demystified: Event Chaos or Enrichment?

IT Ops teams are more like data scientists today. They spend an inordinate amount of time sifting through events and creating manual processes to mash up dozens (if not more) types of data to create a big picture view of what’s happening across their IT environment.
BigPanda Press Release

BigPanda Customer Resource Center

An online Slack forum for BigPanda customers Please join the customer-only Slack channel, a real-time forum for dialog about any IT topics you want to bring up. Again, this is a forum for IT Ops professionals to communicate with each other and BigPanda does not participate or share content unless you specifically direct a question […]
Root Cause Changes Tile

BigPanda Root Cause Changes

Changes are responsible for more than 85% of incidents and outages. Find out how BigPanda integrates and analyzes information from your CI/CD and change tools to quickly identify the root cause changes.
What is Autonomous Operations

What is Autonomous Operations?

BigPanda enables IT Operations to intelligently automate incident management and keep up with complex demands of digital transformation.
TiVo Embraces BigPanda

TiVo Embraces BigPanda

TiVo's CIO, explains how BigPanda powers TiVo's ‘Ultimate Entertainment Experience’ by solving their their complex IT Ops challenges, reducing their IT Noise by 94% and being a true partner on their road to Autonomous Ops.
Online Gaming Giant Embraces BigPanda To Handle Explosive Growth

Online Gaming Giant Embraces BigPanda To Handle Explosive Growth

A successful online video game developer, publisher and eSports tournament organizer has grown rapidly to have a global presence and tens of millions of players. As the company grew its operations and customer base, meeting player expectations became an increasingly difficult challenge.
Make Icinga work better

Make Icinga work better with automated noise suppression

Given that the very development of Icinga arose from the need for additional functionalities in open source monitoring, it’s little surprise that the tool has become indispensable for so many IT professionals. Its configurability and flexibility allow for a sophisticated approach to monitoring, which is both scalable and extensible to large, complex environments.BigPanda’s 2016 State of […]

Gartner selects BigPanda as a “Cool Vendor”

For a bunch of data nerds, we’re glad to say that we can officially sit at the cool kids’ table. We’re proud to share that Gartner, the world’s premier information technology research and advisory company, has selected BigPanda as a “Cool Vendor” in Availability and Performance. BigPanda was named in Gartner’s latest report, “Cool Vendors in Availability and Performance 2016”, […]

BigPanda + JIRA Service Desk Guest Blog

How alert correlation helps Dev and Ops work better together This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many […]

BigPanda + HipChat Blog

BigPanda for HipChat Connect: The pint of Guinness your DevOps teams deserve You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect. If every incident update were to push a new message, your Ops chatrooms would quickly become more […]
BP+ServiceNow

On-demand webinar: How to Reduce Downtime with BigPanda and ServiceNow

Join BigPanda’s Dan Turchin and ServiceNow’s Patrick DeMartine to learn how to automate Event Management to suppress noisy alerts by integrating the two. Only getting notified when critical issues require action keeps your Ops teams focused on fixing the right problems faster. The integration takes minutes without code and the results are significant: up to […]

Videos

AIOps 101

AIOps 101

From the basics on root cause changes to how BigPanda’s solution works, these videos get you started on the road to AIOps.

Podcasts

Webinars

Collateral

Case studies

BigPanda University

AIOps readiness scorecard

Are you ready for AIOps?

Evaluate your readiness by using this scorecard to see where you are in your automation maturity.

Research Reports

IT Pulse Magazine

Why AIOps Projects Fail

Why AIOPs projects fail

Well, not all of them do. In fact, when structured and executed properly, many of them succeed exceedingly well. Here are...