webinar
L1 Agent: Double ITOps Capacity Without Doubling Your Budget
L1 teams carry high operational costs in IT, and the outcomes rarely justify the spend. As alert volumes increase and environments grow more complex, the default response has been to hire more people. But scaling headcount to scale operations is an unsustainable model. For every spike in alert volume, you’re looking at more salaries, months of onboarding, and the constant churn of talent in a role defined by repetitive, high-pressure work.
Unlike other tools that augment L1 operators, BigPanda L1 Agent replaces the workflow entirely. It triages, enriches, routes, and resolves tickets autonomously. The result isn’t a faster L1 team. It’s a team that’s been upleveled to focus on complex, high-value work while the agent handles the rest. A stronger, automated L1 means fewer escalations bleeding into L2, giving senior engineers the time and space to focus on innovation rather than incident overflow.
In this webinar, you’ll see:
- Why the “hire more L1s” model breaks under scale and what autonomous automation makes possible instead
- What reimagined ITOps looks like when L1s run autonomously
- How organizations are reinvesting L1 automation savings into higher-tier engineering and work that actually moves the business forward
- A live product demo of automated ticket assignment in action
Speakers:
- Tal Kain, VP of AI Detection and Response at BigPanda
- Nathan Bao
