PODCAST
Infrastructure for AI Agents: Building Mission-Critical Systems
Building AI agents for infrastructure where one mistake makes Wall Street Journal headlines
BigPanda Engineering Director and Principal AI Architect Alexander Page joined Benn Gibert on The Chief AI Officer Show to discuss the high-stakes world of infrastructure for AI agents.
When automating enterprise environments, the margin for error is zero, because a single hallucination could trigger a front-page crisis.
Alex shares the architectural blueprint for BigPanda AI Incident Assistant (affectionately called Biggy), an agentic AI assistant for enterprise ITOps teams, and explains why building for infrastructure requires a fundamentally different approach than building general-purpose AI.
Key topics include:
- Validation vs. output: Why you must audit the path the agent takes, not just the final answer
- Agent orchestration: How to manage multi-agent systems traversing complex APIs like ServiceNow and Jira
- The human-in-the-loop: Implementing security guardrails that prevent automated mistakes while maintaining speed
Listen to the podcast:
