EVENT | NOV 9-10, 2026 | STADIUM MK, MILTON KEYNES
Join BigPanda at the ITSM26 Conference
35 years of ITSM leadership
Europe’s leading service management conference
BigPanda is heading to ITSM26, the UK’s leading service management conference hosted by itSMF UK.
Join us at Stadium MK in Milton Keynes on 09–10 November 2026 to explore how modern IT environments are moving away from traditional ways of working that were not built to handle the speed and complexity of today’s IT.
At ITSM26, BigPanda is bringing a different perspective to the conversation: how IT and service operations can move beyond tickets, queues, and reactive processes towards intelligent, context-driven operations.
BigPanda on Stage
“The ticket is too late!”
How ITSM evolves when operations become intelligent
By the time an incident reaches your ITSM platform, your teams may already be playing catch-up. The signals were there. The change happened. The dependencies existed. The service was already being affected. The challenge is connecting them quickly enough to understand what’s happening, why it matters, and what to do next.
In this session, we’ll explore the shift:
- From tickets to situations.
Understand the operational reality behind the incident, not just the record created from it. - From systems of record to systems of understanding.
Connect alerts, changes, topology, service context, and operational knowledge to create a shared picture of what’s happening. - From process automation to operational intelligence.
Move beyond routing tickets faster towards helping teams determine the right response in the first place.
This isn’t about replacing ITIL. It’s about giving ITSM an operational brain.
Book a meeting with a Panda
Why attend?
- itSMF UK members earn “Community” CPD points for attending.
- 50 educational presentations by experienced practitioners, consultants, and subject matter experts in all areas of service management.
- Discover the best practices companies are using to reduce costs, sustain innovation, and maintain business-critical services amid stringent financial cutbacks.
- See BigPanda on stage with “The ticket is too late!”: Tuesday, 10th November at 11:00 am.
