PODCAST
Rethinking IT operations: The $250 billion problem
Why $250 billion a year still flows to human-led IT operations, and how agentic ITOps finally changes the math
BigPanda CEO and Co-Founder Assaf Resnick joined Nick Lippis on the ONUG Built for Trust Podcast to discuss why enterprises still spend an estimated $250 billion a year on human-driven IT operations, and what it will finally take to change that.
For twenty years, enterprise IT operations has scaled by adding people. L1 teams, offshore support, escalation chains, and manual response cycles became the default operating model. But as infrastructure grows more complex and AI-native environments demand machine-speed response, that model is breaking down.
Key topics include:
- Why rules-based automation only ever solved 20% of the problem, and where the other 80% went
- How the IT Knowledge Graph gives agentic AI the operational context it needs to reason, not just pattern-match
- What a redesigned operating model looks like: fewer L1 operators, more SREs managing fleets of agents
- Why proprietary operational knowledge, not the LLM you choose, is the real competitive advantage in the AI era
Listen to the podcast:
