webinar
Project Zero: What Full Automation of IT Operations Actually Looks Like
Tuesday, October 13 at 10am PT | 1pm ET
L1 IT operations is high-volume, repetitive, rules-bound work, and for years enterprises have handed it to GSIs to manage. That model is showing real cracks: BigPanda’s own research found the average GSI relationship costs enterprises roughly $5.4M a year, with 34% of incidents misrouted before they reach someone who can resolve them, and 24% solved incorrectly the first time. That’s exactly the kind of problem agentic AI is built to solve, and it’s why “Project Zero,” zero touch, zero latency, zero noise, has become the direction so many enterprises are heading, even though the path there is longer than simply cutting headcount.
In this conversation, BigPanda’s own experts unpack why L1 operations are so well suited to automation in the first place, and why the IT Knowledge Graph is the layer that makes automation possible, something most existing platforms can’t build natively. You’ll hear how that changes what actually happens to an incident before it ever reaches your team, and how BigPanda makes the AI investments enterprises have already made work harder, rather than competing with them, including for teams running ServiceNow.
In this webinar, you’ll learn:
- Why the traditional GSI-run L1 model is breaking down, and what it’s actually costing enterprises today
- Why “Project Zero” is about making L1 teams dramatically more effective, not simply about cutting headcount
- What actually happens to an incident before it reaches your team, and why BigPanda isn’t “just another observability tool”
Speakers:
- Tal Kain, VP and GM of AI Detection and Response, BigPanda
- Rob Pickering, Field CTO, BigPanda
- Nathan Baolin, Senior Product Marketing Manager, BigPanda
