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BigPanda AI Incident Assistant: Automate major incident management
Agentic AI capabilities for major incident management can help ITOps teams reduce bridge call costs by up to 74% by streamlining collaboration, investigating smarter, and automating resolution.
The BigPanda AI Incident Assistant, also known as Biggy, is your always-on AI partner that helps incident management teams transform from reactive and manual workflows to proactive and automated incident response. The moment an incident hits, Biggy gets to work spinning up the correct response channels, pulling in the best experts based on historical context, and instantly delivering plain-language root-cause analysis so your team can resolve incidents without the chaos.
Now with customizable Major Incident Management (MIM) Templates, Biggy adapts to your organization’s specific playbooks. Admins can build templates for specific incident types, such as P0, P1, and security breaches, that define exactly where to communicate, which actions to automate, and when to require human approval. When an incident strikes, select the template, and Biggy handles the rest, from creating channels, assembling teams, posting updates, and keeping everyone informed. All of this is executed according to your exact process. Early adopters report reduced MTTR and lower bridge call costs, with one customer removing half of the previously required SREs from bridge calls to lower costs and allow the engineers to focus on their regular jobs.
No more manual status updates, chasing down stakeholders, or one-size-fits-all AI that doesn’t fit anyone. Biggy automates the heavy lifting across the full incident lifecycle, from first alert to post-mortem, so your engineers can work faster and smarter with less toil.
Key takeaways:
- Build incident workflows that fit process: Customizable templates fit your exact protocols for communications, escalations, and approvals by incident type.
- Agentically assemble experts: Identify and page the right SMEs based on historical context, not just on-call rotations.
- Automate stakeholder communication: Leadership and external teams stay informed without pulling engineers away from their work.
- Faster root-cause analysis: AI scans recent changes and translates complex telemetry into plain-language insights.
- Automatically generate post-mortems: Reports and executive summaries are ready immediately after resolution.
- AI that learns from every incident: BigPanda captures institutional knowledge to improve future response and prevent recurrence.
FAQ
How does the BigPanda AI Incident Assistant streamline the initiation of major incident management workflows?
When a major incident occurs, responders can use pre-built templates in Slack or Microsoft Teams to eliminate manual steps. These templates can be triggered manually or automatically via Channel Hawks to accelerate the response process.
How does the BigPanda AI Incident Assistant identify and engage the correct subject matter experts during an incident?
Rather than simply paging whoever is on call, AI Incident Assistant agentically assembles and engages the most qualified subject matter experts based on historical incident context. This means people with relevant experience for the specific incident type are brought in faster, improving the quality and speed of the investigation.
How does the BigPanda AI Incident Assistant help teams communicate and stay aligned during major incidents?
AI Incident Assistant automatically summarizes key insights and syncs real-time updates across bridge calls, chat channels, and ITSM tickets as new information surfaces. It continuously updates a banner message with the latest findings, ensuring all teams share the same incident data and status, reducing miscommunication and keeping everyone aligned without requiring manual updates.
What role does AI play in root cause investigation for major incident management?
AI Incident Assistant analyzes recent changes and complex data to identify the likely cause of an issue. It presents these findings in plain language to reduce cognitive load and accelerate the investigation process.
What post-incident capabilities does AI Incident Assistant provide after a major incident is resolved?
Once an incident is resolved, AI Incident Assistant automatically generates executive summaries, after-action reviews, postmortems, and more. This saves incident responders significant time and ensures documentation is consistent and thorough, without the manual effort that typically follows a major incident response.
