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Benefits
- Maximize service availability:
Apply AI-powered analysis to prevent outages and deliver exceptional quality to attract, engage, and retain audiences. - Enable end-to-end visibility:
Leverage full incident context to detect, triage, and resolve incidents before they disrupt revenue and brand reputation. - Accelerate digital transformation:
Identify areas for improvement, streamline operations, and advance innovation and transformation initiatives.
Media and entertainment organizations are more reliant on digital services than ever. Massive global audiences expect seamless, 24×7 access to content across a broad range of platforms, services, and devices.
Customer expectations come with serious challenges. IT operations teams must manage highly complex global environments. Audiences are fragmented and fickle. Any outage can damage brand reputation and profits.
Organizations must maximize service reliability to attract and retain audiences and prevent lost revenue in a competitive industry. These challenges pressure the teams responsible for delivering excellent quality service and continuous innovation to outperform the competition.
- High customer expectations
With numerous options available, global audiences demand exceptional media experiences. Any interruptions in service can cause them to cancel subscriptions or switch to other providers or platforms. - Complex global IT environments
Streaming platforms and social media have revolutionized the way people consume media. IT teams must support complex, high-stress IT environments that include various online platforms, hardware systems, mobile devices, and applications. - Crowded, highly competitive industry
Nearly half of OTT subscribers switch between streaming service providers multiple times a year. Rapidly evolving technologies and constant pressure to innovate make customer acquisition and retention even more challenging.
How AIOps can help
The BigPanda Agentic ITOps platform helps media and entertainment organizations deliver flawless, uninterrupted experiences to global audiences. BigPanda instantaneously detects, investigates, responds to, and prevents outages across complex, fragmented content delivery ecosystems.
BigPanda safeguards audience retention and service reliability with AI Detection and Response. Leveraging the IT Knowledge Graph, BigPanda correlates massive volumes of noise from diverse streaming platforms, mobile apps, and hardware systems to identify early indicators of service degradation. L1 teams receive real-time, unified insights for confident first-contact response, preventing minor anomalies from escalating into viewer-impacting outages.
BigPanda also protects brand loyalty and revenue during critical service disruptions. Our AI Incident Assistant agentically gathers context for incident response teams and surfaces probable root cause, drastically reducing the time it takes to identify and fix issues. BigPanda streamlines collaboration across global IT teams, accelerating resolution and ensuring that technical glitches do not result in subscriber churn or reputation damage in a highly competitive market.
AI Incident Prevention proactively detects and assesses high-risk changes and recurring incidents, providing a comprehensive view of potential risks. By utilizing AI-powered change risk intelligence, organizations can prevent change-related incidents from disrupting live streams and on-demand services. This automated analysis enables scalable change governance, improving platform stability while allowing teams to aggressively pursue digital innovation and technology updates.
“BigPanda helps us detect incidents and uncover probable root cause in real time, which significantly reduces our MTTR.”
Michael Lorenzo
Senior Director of Operations for the Global NOC, FreeWheel
AI Detection and Response
AI Incident Assistant
AI Incident Prevention
Challenge
Managing siloed, inconsistent event data across cloud-based platforms, hardware, mobile devices, and applications can slow incident response.
Inaccessible insights and context hinder incident investigation. Manually reviewing system changes and remediation history takes excessive time and effort.
Recurring incidents drain resources, preventing teams from focusing on proactive resolution and innovation.
Business value
AI Detection and Response distills event data into contextual, actionable alerts so operators understand what’s happening, why, and what to do.
AI Incident Assistant empowers incident teams with AI-powered investigation and automated resolution to stop incidents.
AI Incident Prevention leverages AI insights to uncover recurring incidents and pinpoint root cause for proactive remediation.
AI Detection and Response
Challenge
Managing siloed, inconsistent event data across cloud-based platforms, hardware, mobile devices, and applications can slow incident response.
Business value
AI Detection and Response distills event data into contextual, actionable alerts so operators understand what’s happening, why, and what to do.
AI Incident Assistant
Challenge
Inaccessible insights and context hinder incident investigation. Manually reviewing system changes and remediation history takes excessive time and effort.
Business value
AI Incident Assistant empowers incident teams with AI-powered investigation and automated resolution to stop incidents.
AI Incident Prevention
Challenge
Recurring incidents drain resources, preventing teams from focusing on proactive resolution and innovation.
Business value
AI Incident Preventionleverages AI insights to uncover recurring incidents and pinpoint root cause for proactive remediation.
“With BigPanda, we achieved 99% alert compression and have actionable alert investigation strategies to quickly get to the root cause of an incident.”
Adam Cravens
Senior Site Reliability Engineer, Bungie
