Video
Introducing the BigPanda AI Incident Assistant
Supercharge your IT experts with the BigPanda AI Incident Assistant, an always-on partner that helps IT teams streamline collaboration, investigate smarter, and automate resolution.
Watch the video:
AI incident assistant from BigPanda gives L2, L3, and SRE teams instant answers to resolve incidents faster without manual triage or tool-switching.
IT teams lose critical minutes during incidents because context is scattered across Slack threads, bridge calls, monitoring tools, and historical tickets.
The BigPanda AI Incident Assistant fixes that by surfacing relevant knowledge exactly when and where responders need it. It gives responders evidence-based resolution paths drawn from historical incidents and live system data, without leaving your workflows.
- See how the BigPanda AI Incident Assistant investigates incidents using plain-language questions across siloed systems.
- Understand how automated workflow templates help instantly assemble SMEs and create incident channels.
- Watch how AI-generated Root Cause Analysis and executive summaries deliver 200% time savings in resolution.
Key takeaways:
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Investigate with agentic AI: The AI Incident Assistant answers plain-language questions by pulling context from siloed systems, historical activity, and live telemetry to give responders immediate situational awareness without manual tool-switching.
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Automate Root Cause Analysis: Teams using the AI Incident Assistant have reported 200% time savings in generating root cause analyses compared to manual approaches, with outputs that are fast, reliable, and consistent across incidents.
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Automate incident collaboration: Customizable workflow templates automatically create incident channels, assemble subject matter experts for bridge calls, and summarize findings in real time to reduce coordination overhead and accelerate Mean Time to Resolve (MTTR).
FAQ
What type of data and knowledge does AI Incident Assistant analyze?
AI Incident Assistant combines telemetry data, service history, and tribal knowledge integrated from open, agnostic sources and augmented with GenAI. It provides responders at all levels with a deep understanding of your IT infrastructure, enabling them to investigate quickly and accurately.
Is the BigPanda AI Incident Assistant secure?
AI Incident Assistant follows all the security controls for data handling and customer data protection that BigPanda follows. BigPanda applies industry-standard security technologies and procedures to protect your data. Your data is always secure, whether transmitted, stored, or processed.
Which IT teams benefit from using AI Incident Assistant?
Incident management teams, including those in the Service Desk, Service Owners, L2 Support, L3 Engineers, SREs, Incident Managers, and Incident Commander roles, all benefit from the AI Incident Assistant. AI Incident Assistant provides a central hub for all knowledge and data, streamlining collaboration, accelerating investigations, and automating resolution and workflows in real time.
How does AI Incident Assistant reduce manual toil?
The AI Incident Assistant automates high-effort steps, such as gathering historical context, summarizing updates, surfacing contributing factors, and facilitating collaboration. Teams avoid repetitive manual investigation and gain the clarity needed to focus on solving the issue rather than reconstructing what happened.
