BigPanda Security

Benefits

• Embedded data security:
  Securely ingest, process, and retain your data with strong encryption, logical segmentation, and strict access controls.
• Easy compliance:
  Maintain and demonstrate compliance with global standards validated by independent audits and a robust policy framework.
• Trustworthy AI governance:
  Confidently leverage AI with a privacy-first approach that is validated through an annual external AI security assessment.

BigPanda security gives your teams confidence to effectively manage services and use AI in their IT operations (ITOps) without compromise.

We built BigPanda security on industry best practices to comply with security regulations and protect critical customer data at every stage of the pipeline, from ingestion to AI processes.

• Reduce threats to data security
  BigPanda protects customer data using strong encryption both in transit and at rest, as well as logical data segmentation and strict access policies from the point of ingestion to assure your teams that we handle their data securely.
• Reinforce your security standards
  The BigPanda agentic ITOps platform aligns with Amazon Web Services (AWS) security best practices, the Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM), and ISO (International Organization for Standardization) standards while integrating the National Institute of Standards and Technology (NIST) guidelines to ensure rigorous protection of customer data. We perform an annual, independent SOC 2 (System and Organization Controls 2) audit to ensure our platform meets evolving regulatory requirements.
• Confidently leverage AI
  We adhere to the Open Web Application Security Project (OWASP) Top 10 for AI, ensuring that we develop and deploy our AI capabilities in accordance with industry-leading security practices. We validate this through an annual independent AI security assessment, which includes red team testing of AI features, to ensure the ongoing security of customer data. We also ensure zero data retention when using generative AI vendors.

Key capabilities

• Strong encryption:
  We secure all data using HTTPS/TLS 1.2+ in transit over open public networks, and encrypt sensitive data at rest using AES-256 with keys managed by AWS Key Management Service (KMS).
• Just-in-time (JIT) Access:
  The BigPanda platform enforces a least privilege principle by granting employees temporary access only when necessary for specific tasks, significantly minimizing potential exposure. All JIT access requests require approval and are logged for full traceability.
• Zero-trust architecture:
  Our zero-trust network architecture protects your production environment by verifying every connection, reducing the risk of unauthorized access and lateral movement.
• Logical data segmentation:
  As a multi-tenant software-as-a-service (SaaS) application, the BigPanda platform logically isolates each customer’s data into distinct database collections and application threads, ensuring clear data separation.
• Zero data retention:
  The BigPanda platform only temporarily caches data used for AI processing in memory and instantly deletes it upon completion. This data never hits disk and is never reused for other activities or used to train or improve AI models.