AIOps-powered Level-0 Automation
What is Level-0 Automation?
One of the biggest challenges for enterprise IT Ops, NOC, DevOps and SRE teams is identifying the root cause of an outage or poorly-performing application or service.
That’s because low-level hardware and infrastructure issues that caused outages in the past are no longer a problem. Complication application architectures, databases, cloud, complex dependencies and users are often the culprit now. Modern IT environments also experience thousands of changes every week, and each such change has the potential to cause an unintended outage or disruption.
Without Root Cause Analysis (RCA) techniques built for modern IT, teams must go on a scavenger hunt, manually and slowly sifting through hundreds of thousands of IT alerts and thousands of changes to triangulate on the root cause.
Accelerating incident response without a human touch
BigPanda’s Level-0 Automation accelerates incident response
BigPanda’s Level-0 Automation automates different aspects of incident response to create a seamless experience for operations teams charged with outage and incident resolution.
With Level-0 automation, teams can integrate BigPanda with different collaboration tools and automate ticket creation, automate the sending of relevant notifications, and automate the creation of war rooms. Automatic bi-directional syncing ensures that teams on either side always have access to the latest incident information and updates. BigPanda’s Level-0 automation also provides organizations with the ability to connect to 3rd-party Runbook Automation tools to run different workflow automations.
Together, these automations shave critical seconds and minutes off of incident response, and help organizations and their IT Operations teams rapidly resolve incidents and outages.
Why automating incident response is critical for IT Operations
Here are some of the barriers to automating incident response:
Manual ticket creation
Manual ticket creation is both time-consuming and error prone. Further, this de-couples the IT service management ticket from the underlying monitoring alerts, which means that the ticket will become stale quickly, as the monitoring status of alerts changes.
Manual incident notifications
Manual sharing of incidents with notification tools, email or SMS systems is both time-consuming and error prone. Further, this de-couples those notifications from the underlying monitoring alerts, which means that the notification will become stale quickly, as the monitoring status of alerts changes.
Manual war room creation
When a critical incident is detected, or a major outage occurs, creating an “all hands on deck” war room as soon as possible is critical. However, that process can be complex and slow. How does one know who to invite to the war room? How does one make sure all team members are aware of which channel to use? How does one make sure all critical operational data is visible to all war-room participants?
Manual incident management workflows
Monitoring alerts come from dozens of tools, are very noisy and often lack important context – making it very difficult for organizations to trigger workflow automation using those alerts. Fragmented, manual workflows remain stubbornly resistant to automation, and mean time to repair suffers as a result.
How BigPanda’s Level-0 Automation works
Workflow automation condenses the incident management lifecycle, making MTTR shorter
By leveraging BigPanda’s easy-to-use, yet powerful REST API, organizations can easily integrate BigPanda with 3rd-party automation tools such as Rundeck, StackStorm, Resolve Systems to run various workflow automations. BigPanda becomes the highest-quality, “source of truth” for workflow automation that makes each stage of the incident management lifecycle shorter, and reduces mean time to repair.
These automations shave critical seconds or minutes off the incident management lifecycle and reduce mean time to repair.
Out-of-the-box integrations with ticketing, chat and notifications tools
BigPanda’s out-of-the-box integration with ticketing (ServiceNow, JIRA, BMC Remedy), chat (Slack, Microsoft Teams) and notification tools (PagerDuty, OpsGenie) makes it easy to set up a series of automated actions when critical incidents are detected:
- Tickets are automatically created
- War rooms are automatically created
- Responsible team members are automatically invited to relevant war rooms
- Notifications are automatically sent to relevant developer ops, site reliability engineering or Level 2/Level 3 teams as updates happen
Up-to-date incident status with bi-directional sync
With bi-directional syncing, once incident details are shared with other tools, future updates – inside BigPanda or other tools – are automatically shared and sync-ed on both sides.
BigPanda can then distribute critical data through collaboration tools to other relevant teams, giving everyone working on an incident the same real-time view and context to accelerate resolution.
Building a business case for BigPanda Level-0 Automation
To build a business case for Level-0 Automation, quantify the negative impact of extensive manual effort across the entire lifecycle of an incident: