Best practices

DevOps practices in software development have revolutionized the way updates are released. However, many companies entrenched in ITIL practices find it challenging to seamlessly integrate with the DevOps practice of Continuous Integration and Continuous Delivery/Deployment (CI/CD). This is because ITIL focuses on stability, which suits older systems, while DevOps is ideal for modern setups with […]

Finding the root causes of IT anomalies can be challenging, but the rewards are worth it. By identifying the root cause or causes of an incident or critical failure, response teams can resolve incidents faster and determine the best steps to avoid having them recur. This can drive down both the frequency of service interruptions […]

Explore these use cases for AIOps to see how you can improve productivity, job satisfaction, and service quality from your ITOps teams.

Part 1 of this series defines algorithmic alert correlation and how it works. The term “algorithmic” describes how data science applies machine learning techniques to solve alert storms, aka alert floods. There are two flavors of machine learning currently being applied to this problem: one is “black box” and the other, “open box”. BigPanda applies open […]