Fast-track ServiceNow adoption to unlock rapid value
Operationalize change and configuration management to give ServiceNow ITOM and ITSM users real-time, context-rich incident data to improve efficiency.
BigPanda + ServiceNow
BigPanda integrations for ServiceNow enhance CMDB and dependency map data to reduce ticket volume, identify root cause changes, and understand incident impact.
Activate real-time capabilities
Provide ServiceNow ITSM users with context-rich data to accelerate incident resolution. Use BigPanda to automatically enrich configuration databases with topology, change, and CI/CD data.
Automate service ticket lifecycle
Let teams use the tools they know to collaborate with the latest detail in a single ticket. BigPanda generates ServiceNow tickets from correlated alerts and updates them as incidents evolve.
Speed triage and reduce escalations
Pinpoint and resolve incidents faster with AI-powered insights into impact, urgency, and root cause, even for dynamic infrastructures.
Elevate incident reporting
Track MTTR trends, measure ongoing value, and drive continuous improvement using historical and current ServiceNow monitoring and incident-response data.
Explore further
ServiceNow integration
documentation
How AIOps modernizes CMDBs
How does AIOps optimize ServiceNow change management?
FAQ
What types of ServiceNow integrations are available?
A native ServiceNow integration enables easy setup and bi-directional data sharing between BigPanda and ServiceNow’s Incidents, Incident Reports, Changes, Maintenance Plans, and CMDB.
What resources are available to help integrate BigPanda with ServiceNow?
Our intuitive interface guides effortless installation and deployment, while our BigPanda Community shares best practices and hidden gems. Need expert support? BigPanda resident architects craft data-driven frameworks and recommend workflow best practices. Third-party implementation partners are also well-versed in setting up and deploying BigPanda with ServiceNow.
How much CMDB data do we need to send BigPanda to improve event correlation?
You don’t need to share your entire CMDB with BigPanda. Our enrichment process allows you to selectively send only the critical tables and fields that will directly enhance event correlation. As needs evolve, it’s easy to adjust the data being sent to maintain optimal correlation performance.
How does the integration handle duplicate incident creation between BigPanda and ServiceNow?
After an incident is created in ServiceNow, BigPanda updates the same ticket with additional alerts that stem from the underlying issue — even if they originate from different sources or checks — to create an accurate and organized representation of affected systems and associated alerts.
Can I map custom fields between BigPanda and ServiceNow for richer data exchange?
BigPanda and ServiceNow share detailed incident data through custom field mapping for richer incident data exchange. Self-service BigPanda tags from enrichment sources — API, topology, CMBD, etc. — map to ServiceNow fields for better visibility and collaboration.
Can ServiceNow change requests trigger automatic correlation of alerts in BigPanda for proactive monitoring?
BigPanda ingests and correlates ServiceNow change data with real-time alerts for proactive identification of an incident’s root-cause changes.
