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Streamline L1 operations with AI response

Leverage AI to automate L1 responses and resolve routine IT issues before they impact the business.

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Automate more, escalate less

Reduce manual L1 workloads with AI insights that surface the incident impact, priority, and root cause.

Automatic incident diagnosis

Confidently diagnose every incident using AI-powered insights from historical incidents, recent changes, and observability data to validate runbook and knowledge article actions.

Automatically diagnose every incident using AI-powered insights from historical, change, and observability data to validate runbook and knowledge article actions.
Inform L1 operators of the most efficient actions to take during remediation based on past incident insights, runbook data, and knowledge base articles.

Faster, smarter triage

Instantly assess the impact of what’s happening and prioritize what matters with recommended actions. Automatically understand the root cause and next steps.

Automated L1 response

Accelerate incident resolution with AI-suggested and automated actions enriched by historical, observability, and change data tailored to each incident’s evolving context. If escalation is required, equip L2 teams with all the relevant insights they need for a seamless handoff.

Surface actionable insights and recommended actions so L1 teams can understand alerts immediately.

The power of AI response

Gamma Logo

“Not only can we see the alerts, but we can evaluate them using correlation that recognizes patterns, connects alerts, and leads to fewer incidents.”

Dan Bartram

Head of Automation and Monitoring
Gamma Communications

Bloor Logo

“Adding context to enrich alert data leads to more effective prioritization, faster problem resolution, and fewer service disruptions.”

Paul Bevan

IT Infrastructure Research Director
Bloor Research

WEC Energy Logo

“BigPanda has enabled us to get more real-time, relevant data about a specific incident. This has significantly reduced our mean time to resolution (MTTR).”

Steve Liegl

Director of Infrastructure and Operations
WEC Energy Group

FAQ

How does BigPanda provide additional context for enterprise ITOps?

BigPanda enhances incident context by ingesting and normalizing data from external sources, including topology, CMDB, and change data. BigPanda multidimensional alert correlation and AI Incident Analysis offer deeper insights and automate root cause analysis for quick, informed decision-making. This comprehensive approach enables teams to resolve incidents efficiently using a holistic view of system interconnectivity and operational impacts.

How does historical data impact BigPanda AI response?

BigPanda offers the only platform that delivers a centralized, AI-driven analysis of similar incidents enriched with relevant, multisource change data, historical context, and multidimensional correlation. Using your unique topology and enrichment data, it generates a historical similarity score and summary in clear, readable language. These summaries provide operators with the most relevant past insights, enabling faster, more informed triage decisions and delivering meaningful value in a fraction of the time compared to manual review.

Does the AI learn and adapt?

Agents recommend or automate remediation based on incident context, leveraging institutional and informal knowledge, even if undocumented. Real-time insights enable systems to learn from past resolutions and adapt dynamically, reducing reliance on manual escalation.

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