Automatic Incident Triage from BigPanda
Significantly shorten and simplify incident triage with actionable business context for each incident.
Improve availability, productivity, and reduce MTTR
Customize incident tags with business context and metrics so teams can triage rapidly, driving down MTTR and improving application performance.
Flexible custom tags
BigPanda makes it easy to add vital business context to incidents with custom tags that enrich and automate the incident triage process and make it easy to take rapid action.
Automatic tag population
Easily customize incident tags to auto-fill multi-source context to instantly assign responsible teams and identify priority impacted services without manual intervention.
Unified incident view
Centralized incident visibility enhances ITOps and NOC teams’ productivity and efficiency by providing a single, unified view for less manual, more accurate triage.
Triggered workflows and sharing
Enriched incidents can automatically trigger workflows that reduce the manual toil associated with incident triage and shave critical minutes from the incident management lifecycle to reduce MTTR and reclaim FTE hours.
Critical capabilities for faster triage
Improved productivity
“BigPanda is bringing work-life balance to the entire organization. We are seeing fewer outages because our NOC can now truly get ahead of them.”
Improved performance and availability for applications and services
“With BigPanda, we have reached an availability number of 99.8%, which is the best on record we have for IHG. We are now taking advantage of machine learning automations and artificial intelligence, keeping our costs down while maintaining or improving our current levels of availability.”
Reclaimed FTE hours
“The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response, but also reduces escalations to our L2 and L3 experts.”
FAQ
How does BigPanda automate the incident management processes?
BigPanda utilizes custom incident tags that enhance business context such as prioritization, responsible team, and related environment. These tags are auto-assigned to relevant incidents and the respective resolution teams, enhancing alert correlation for streamlined triage and removing manual toil from NOC and ITOps teams.
What are incident tags and how do I add them to BigPanda?
Incident tags are key-value pairs that allow operators to quickly see a normalized and actionable summary of raw alert data within a single incident, rather than manually pulling all related alert data for analysis.
Incident tags enable alert correlation, provide incident information in the UI, help you configure environments, perform searches, collect analytics, and configure AutoShare for certain integrations. You are able to add custom tags to incidents using the BigPanda console, or through the Incident Tags API.
How does automated incident tagging drive faster remediation and resolution?
The more information that is available on your incident and the related alerts, the faster your teams can triage and route the incident. By enriching the incident with additional context through custom tags, your teams have a clearer picture of correlated alerts and key information about the event. Working an incident enriched with data from your systems, operators can easily assign, remediate, and resolve issues.
Resources
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