Deliver performant, reliable media and entertainment services

Differentiate with frictionless digital experiences that increase audience loyalty and engagement and safeguard revenue.

Get the solution brief

Maximize uptime and accelerate
digital transformation

Gain complete visibility into your IT infrastructure to deliver exceptional service, improve operations, and reduce the costs and risks of innovation.

Deliver always-on experiences

Automate the detection and triage of IT incidents. Provide responders with AI-powered analysis and suggested remediation steps to automate manual investigation, prevent outages, maximize uptime, and deliver exceptional service quality.

Detect incidents as they develop and reveal root cause to speed resolution and keep services online.

Correlate service desk data directly to BigPanda incidents and pinpoint high-priority issues.

Gain end-to-end visibility

AIOps provides a comprehensive view of complex IT environments. Surface relevant context from service desk and social media reports to help operators prioritize incidents that impact customers.

Accelerate investigation and reduce incident costs

The BigPanda AI Incident Assistant transforms incident response. Automated workflows reduce operator oversight, and deep investigation insights enable teams to make informed, swift decisions and minimize the cost of service-impacting outages.

The BigPanda AI Incident Assistant brings agentic AI into ITOps for fast, consistent, and scalable operations.

AI Incident Prevention provides clear insights to help track performance across changes, recurring issues, and large context incident analysis.

Support and accelerate digital transformation

Identify patterns and analyze data across recurring incidents and risky changes to reveal risks and surface mitigation actions to prevent outages.

Media and entertainment IT teams trust BigPanda

“With BigPanda, we achieved 99% alert compression and have actionable alert investigation strategies to quickly get to the root cause of an incident.”

Adam Cravens

Senior Site Reliability Engineer, Bungie

“BigPanda helps us detect incidents and uncover probable root cause in real time, significantly reducing our MTTR.”

Michael Lorenzo

Senior Director of Ops for the Global NOC, FreeWheel

FAQ

How does BigPanda use AI to improve incident response processes?

The BigPanda AI Incident Assistant provides incident management teams with AI-powered summaries detailing the root cause, impacted dependencies, and suggested actions. This accelerates incident response and keeps your key applications and services online.

How does AIOps improve uptime?

BigPanda AI Detection and Response automates IT incident detection by correlating signals and enriching incidents with information to help provide more visibility. BigPanda agentically gathers and analyzes data to help L1 teams quickly diagnose and triage incidents, minimizing escalations and reducing impact on key services.

How does AIOps assist with digital transformation?

BigPanda unifies on-premises and cloud topologies to provide comprehensive visibility across environments. BigPanda Unified Analytics gives ITOps teams the strategic insights they need to identify areas for improvement and continuously optimize their operations. Teams can identify issues faster, optimize infrastructures, and accelerate innovation projects.

How does BigPanda provide more visibility into customer-impacting incidents?

BigPanda provides IT teams with full visibility into incident cause and impact. The BigPanda Agentic IT operations platform correlates signals from internal observability and supplements them with information from the service desk and external sources. This gives IT teams visibility and helps them prioritize incidents based on customer impact.

How does BigPanda ensure my data is secure?

BigPanda implements comprehensive security measures, including encryption of your data in transit over open public networks and at rest, as well as logical segmentation to ensure only you have access. Additionally, our zero-trust architecture and just-in-time access controls strictly limit internal access to your data.