Organizations, especially large enterprises, require financial justification for significant technology purchases, such as those related to infrastructure and operations (I&O). I&O leaders and executive buyers must quickly see value, supported by relevant key performance indicators (KPIs).

However, many enterprises lack the knowledge, research metrics, tools, and/or resources to deliver the requisite financial justification. It’s a time-consuming, resource-intensive process, and many cannot easily aggregate and synthesize all the relevant data into meaningful business insights.

According to Gartner®, many IT operations (ITOps) teams fail to realize the full potential of their event intelligence solution, thereby realizing a limited value beyond event correlation and noise reduction. This challenge can lead to a perceived lack of business value, an inability to justify cost, and a reevaluation of vendors and the market. To successfully demonstrate a return on investment (ROI), they recommend that I&O leaders start with a clear understanding of the pain points they wish to solve and how to measure tangible benefits.

Proven value can be elusive, but it’s not for BigPanda customers. BigPanda helps its customers identify challenges and quantify the impact of the BigPanda platform on business outcomes—not just ITOps and IT service management (ITSM) outcomes.

BigPanda business value assessments can help enterprise executives:

• Articulate business impact and demonstrate progress. Quantifying improvements across key operational and business metrics helps showcase tangible progress to stakeholders throughout the organization.
• Drive strategic change. More substantial financial justification helps build an ironclad business value case to secure executive approval and funding, positioning them as champions who drive impactful change and solve critical IT challenges.
• Uncover insights and areas for improvement. Robust ITSM analysis can help quantify key metrics, such as incident volume and mean time to resolution (MTTR).

This report summarizes the business value of the BigPanda platform. It’s based on recent business value assessments conducted by the BigPanda business value services team using enterprise customer data and feedback.