BigPanda platform pricing

Built for enterprise ITOps predictability and growth

Predictable annual capacity

One currency across every product

Transparent usage, tied to value

ONE PLATFORM

Four products. One subscription. One currency.

The BigPanda agentic AI for ITOps platform spans four products, each with its own set of metering events tied to the outcomes you actually care about. Every product draws from the same pool of credits—a universal credit system that gives you one predictable common currency to budget against, regardless of which BigPanda products you use or adopt.

AI Incident Prevention

Predict and prevent incidents

METERING EVENTS

Change risk assessments: Change records evaluated by the AI-powered change risk engine

Problem discovery analyses: Background pattern analyses run across historical incidents to surface recurring problems

Get AI Incident Prevention pricing

AI Detection and Response

Detect and triage incidents

METERING EVENTS

Processed events: Events from monitoring, observability, and other tools ingested by the event intelligence platform to reduce noise and surface what matters

Actioned incidents: AI-enriched incidents your team takes action on (surfaced with relevant context)

Get AI Detection & Response pricing

L1 Agent

Automate L1 operations

METERING EVENTS

Agent recommendations: Determinations produced by the AI agent (the agent’s analysis of what happened and what to do next, including any investigation it ran to get there)

Agent actions: Operations the AI agent executes on your behalf (from noise suppression and routing through to autonomous resolution)

Get L1 Agent pricing

AI Incident Assistant

Automate incident and SRE ops

METERING EVENTS

AI activity: The work the AI assistant performs for your ITOps teams (investigating active incidents, orchestrating major incident response, generating critical artifacts, and optimizing day-to-day IT operational needs)

Get AI Incident Assistant pricing

What the industry is saying about AI pricing

“Value-based pricing is gaining traction in enterprise software because it aligns vendor incentives with customer outcomes. When pricing reflects the work the AI does, rather than the number of users accessing it, buyers can tie spend directly to business impact. The level of transparency is exactly what CFOs and IT decision makers are asking for.”

Mahmoud Ramin

Research Director, AI Research Practice at
Info-Tech Research Group

“Enterprise ITOps teams are under pressure to demonstrate ROI on AI investments. Pricing models that meter against operational outcomes—incidents resolved, changes assessed, noise suppressed—make that ROI conversation straightforward and give procurement teams a clear framework for budgeting AI at scale.”

Parker Hathcock

Research Director, IT Service/Operations
(ServiceOps) at EMA

BigPanda value-based pricing FAQ

What is value-based pricing?

AI pricing should map to a known problem with a measurable outcome for which the customer has a clear focus and budget to solve. In other words, you should be able to tie the price to the value you’re realizing or targeting, and translate the value directly to your P&L.

Pricing the work instead of the worker shifts the conversation from “Who is using it?” to “What is it solving?”

What is a universal credit system?

A universal credit system is a predictable common currency that works across an entire platform, simplifying the buying and budgeting experience. Credits translate platform capacity into a single, measurable currency. You have one common currency to budget against, regardless of which products you use or adopt over time. You don’t have to learn a new system or go through a new procurement cycle for new capabilities. A universal credit pricing framework provides you with the flexibility to grow into what comes next.

What are the minimum requirements for purchasing the BigPanda platform and products?

BigPanda offers enterprise organizations tiered credit plans, starting at 20,000 credits, with a one- to three-year commitment. Contact us for additional details and pricing.

Do we have to purchase all platform products?

You can purchase and use BigPanda AI Incident Prevention, BigPanda AI Detection and Response, and BigPanda AI Incident Assistant independently or in any combination, and add additional products as needed. BigPanda L1 Agent requires the use of BigPanda AI Detection and Response.

Can we use our credits for any BigPanda platform product?

Yes, BigPanda credit plans are platform-level capacity, not product-specific. BigPanda offers cross-product flexibility, with a single credit pool spanning all BigPanda products. Once you understand the math, a credit is a credit, usable across any product on the platform. Every product you license reflects usage against a unified capacity. Credits shift between AI Incident Prevention, AI Detection and Response, L1 Agent, and AI Incident Assistant as operational needs evolve—no renegotiation or separate budgets required.

How do we determine which credit plan is right for our organization?

BigPanda uses a hybrid subscription pricing model with tiered credit plans, giving you predictability up front and visibility into the usage that drives value. Each product uses a small set of inputs from your existing ITOps environment to size the right credit plan for you.

Each plan provides annual capacity up to your tier’s credit limit—not a fixed balance that counts down to zero. The model is built for flexibility: You meter against capacity throughout the year, with clear checkpoints to right-size your plan as your usage evolves.

Does BigPanda offer multi-year commitments?

Yes, BigPanda offers one-, two-, and three-year commitment options.

How can we monitor our credit usage?

BigPanda makes usage metrics visible to you via a unified analytics dashboard and ties them to the outcomes you actually care about, creating an ongoing conversation about value.

Do unused credits roll over?

No, unused credits do not carry forward. However, you can use your remaining credits for any BigPanda platform product.

Can existing customers on a non-credit-based pricing model move to the credit-based model?

Yes, please contact your BigPanda account manager to learn how.

Do you offer POV assessments?

Yes, BigPanda offers proof-of-value (POV) assessments. A BigPanda account executive and engineer will work with you to define a POV model for your business needs, assist in any pre-kickoff security approvals, and assist in the POV assessment process. Most POV assessments take about four weeks to complete. Contact us to schedule a POV assessment.