Protect Prudential’s always-on financial platforms
Prudential’s retirement, insurance, and advisor platforms run on a complex multi-tool observability stack. BigPanda unifies those signals so your teams can detect and resolve incidents faster.
Prudential’s platforms demand faster incident response
Prudential operates retirement, insurance, annuity, and advisor platforms that millions of participants and policyholders depend on. When incidents span multiple systems, slow correlation puts service availability at risk.
- High alert volume across tools creates noise, not signal.
- Fragmented views slow incident response across platforms.
- Manual correlation delays root cause during major incidents.
One incident view across Prudential’s platform stack
BigPanda ingests signals from across Prudential’s observability and ITSM tools and correlates them into unified, service-aware incidents tied to retirement, insurance, and advisor platforms.
- Root cause surfaces automatically, so operations teams stop chasing noise.
- The BigPanda AI Incident Assistant reduces investigation time during major incidents.
- The BigPanda L1 Agent automates triage across distributed operations teams.
How Prudential can build resilient IT operations
Prevent incidents before they reach policyholders
BigPanda AI Incident Prevention evaluates every change across Prudential’s retirement, insurance, and advisor platforms against historical incident patterns, flagging high-risk deployments before they reach production and protecting always-on service availability.
Unify alerts across all lines of business
BigPanda AI Detection and Response correlates events from across Prudential’s observability and ITSM stack into unified, service-aware incidents, so operations teams across insurance, retirement, and asset management can act on a single, trusted view.
Cut investigation time during major incidents
AI Incident Assistant surfaces historical context, change correlation, and probable root cause automatically during major incidents, so operations teams spend less time investigating and more time restoring service for participants and policyholders.
Trusted by enterprise IT teams
“BigPanda saves us a lot of time and lets us focus on resolving problems instead of combing through thousands of alerts to find out what the problems are. I’ve been at this game for over 20 years, and this is the first time I’ve had any real success in doing that. It’s really transformational and game-changing.”
FAQ
How does BigPanda unify alerts across multiple lines of business?
BigPanda ingests and correlates signals from across an enterprise’s observability, logging, and ITSM tools into unified, service-aware incidents. Operations teams across insurance, retirement, and asset management get instant clarity on what is broken, what is impacted, and what to fix first.
How does BigPanda complement existing monitoring and observability investments?
BigPanda sits across existing tools without replacing them. It acts as a correlation and intelligence layer that normalizes signals from multiple monitoring, logging, and ITSM platforms into actionable incidents, improving the ROI of current investments rather than adding to platform sprawl.
How does BigPanda support operational resilience and regulatory requirements?
BigPanda improves incident evidence and impact mapping by providing a complete, correlated view of every incident across platforms and business services. Operations, risk, and resilience teams gain the documentation and audit trail needed to support internal governance and regulatory reporting requirements.
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