Protect BNY Mellon’s custody and client platforms
BNY Mellon safekeeps trillions in assets across custody, collateral, treasury, and digital client platforms. BigPanda unifies those signals so operations teams can detect and resolve incidents faster.
Fragmented tooling is putting BNY Mellon’s platforms at risk
BNY Mellon safekeeps trillions in assets across custody, collateral, and treasury platforms, serving institutional clients globally. When incidents span multiple tools and teams, slow correlation puts settlement flows and client services at risk.
- Alert noise is fragmented across tools and lines of business.
- No single incident view exists across custody, collateral, and digital.
- Manual correlation delays response during cross-platform incidents.
One incident view across BNY Mellon’s platform stack
BigPanda ingests signals from across BNY Mellon’s observability and ITSM tools and correlates them into unified, service-aware incidents tied to custody, collateral, treasury, and digital client platforms.
- Root cause surfaces automatically so operations teams stop chasing noise.
- ITSM tickets are automatically enriched with correlated alerts and change context.
- The BigPanda L1 Agent automates triage across distributed global operations teams.
How BNY Mellon can protect custody and client services
Prevent incidents before they impact settlement flows
BigPanda AI Incident Prevention evaluates every change across BNY Mellon’s custody, collateral, and treasury platforms against historical incident patterns, flagging high-risk deployments before they reach production and protecting always-on client services.
Unify alerts across all lines of business
BigPanda AI Detection and Response correlates signals from across BNY Mellon’s observability and ITSM stack into unified, service-aware incidents, so operations teams across custody, collateral, treasury, and digital platforms can act on a single, trusted view.
Cut investigation time during major incidents
The BigPanda AI Incident Assistant automatically surfaces historical context, change correlation, and probable root cause, so operations teams spend less time on bridge calls and more time restoring service for institutional clients.
Trusted by enterprise IT teams
“BigPanda saves us a lot of time and lets us focus on resolving problems instead of combing through thousands of alerts to find out what the problems are. I’ve been at this game for over 20 years, and this is the first time I’ve had success in doing that. It’s transformational and game-changing.”
FAQ
How does BigPanda complement existing monitoring and ITSM investments?
BigPanda sits across existing tools without replacing them. The IT Knowledge Graph builds a live, service-aware model of BNY Mellon’s custody, collateral, treasury, and digital client platforms by ingesting signals from monitoring, logging, and ITSM tools and correlating them into actionable incidents, improving ROI of current investments rather than adding to platform sprawl.
How does BigPanda unify alerts across a global custodian bank's lines of business?
BigPanda ingests and correlates signals from across an enterprise’s observability, logging, and ITSM tools into unified, service-aware incidents. Operations teams across custody, collateral, treasury, and digital channels get a single view of what is failing, what is impacted, and what needs to be fixed first.
How does BigPanda support operational resilience and regulatory requirements?
BigPanda provides a complete, correlated view of every incident across platforms and business services. Operations and risk teams gain the documentation and audit trail needed to support internal governance and regulatory reporting requirements, including expectations from the Fed, OCC, and equivalent international regulators.
Analyst report
Gartner®: Market Guide for AI Site Reliability Engineering Tooling
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