Transform incident response with
an AI assistant
BigPanda Biggy AI uncovers hidden data and delivers actionable insights
right where teams are already working on incidents.
Biggy AI is now AI Incident Assistant
Your AI teammate just got an upgrade
The same trusted conversational intelligence that powered Biggy AI is now part of a new assistant experience. The BigPanda AI Incident Assistant offers enhanced guidance, faster answers, and smarter incident response.
Streamline incident investigation with Biggy AI
FAQ
What type of data and knowledge does BigPanda Biggy AI analyze?
Biggy AI combines telemetry data, service history, and historical team knowledge integrated from open, agnostic sources and augmented with GenAI. This AI copilot provides responders at all levels with a deep understanding of your IT infrastructure so they can investigate quickly and accurately.
Which IT teams benefit from using Biggy AI?
AI can benefit all IT teams across ITOps and service management functions. Incident management teams, including those in the Service Desk, L2 Support, L3 Engineer, Incident Managers, and Incident Commander roles, all benefit from Biggy AI. Biggy AI provides a central hub for all knowledge and data to streamline collaboration so teams can respond proactively before incidents affect users and customers. Observability, enterprise architecture, ITSM, and automation teams can use Biggy AI to identify and optimize recurring issues or inefficiencies to prevent similar incidents.
Where can I see how Biggy AI works?
Contact BigPanda to explore how your IT teams can use AI to transform your organization’s incident-response process and results.
Is Biggy AI secure?
Biggy AI follows all the security controls for data handling and customer data protections that BigPanda follows. BigPanda applies industry-standard security technologies and procedures to protect your data from unauthorized access, use, or disclosure at all lifecycle stages. This ensures that your data is always secure, whether transmitted, stored, or processed. Get more details in the “Generative AI Customer Trust” document in the BigPanda Trust Center.
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