Transform incident response with
an AI assistant
BigPanda Biggy AI uncovers hidden data and delivers actionable insights
right where teams are already working on incidents.
Biggy AI is now AI Incident Assistant
Your AI teammate just got an upgrade
The same trusted conversational intelligence that powered Biggy AI is now part of a new assistant experience. The BigPanda AI Incident Assistant offers enhanced guidance, faster answers, and smarter incident response.
Streamline incident investigation with Biggy AI
Improve service reliability and operational efficiency
Accelerate incident investigation triage by surfacing highly relevant insights from fragmented data. Biggy AI helps you make smarter decisions, improve productivity, and scale incident management.
Enhance decision-making
Provide situational context for responders handling both event-based and end-user–initiated issues. AI-powered insights include remediation steps, assigned teams, root cause, and historical incidents with solutions.
Accelerate incident analysis
Put your team on the highest-value work and let Biggy AI do the rest. Biggy AI automatically creates incident channels, identifies and pages on-call teams, and drafts post-mortems and root-cause analysis details to reduce manual work and timelines.
Increase team productivity
Ask Biggy AI questions to troubleshoot incidents and get easy-to-understand answers in natural language. Developer expertise isn’t required. Eliminate manual tasks and unnecessary waiting while minimizing escalations and meeting service-level agreements.
Optimize processes
Biggy AI combines telemetry data, service history, and team knowledge to suggest improvements to incident workflows, identify gaps, and help prevent recurring issues proactively.
FAQ
What type of data and knowledge does BigPanda Biggy AI analyze?
Biggy AI combines telemetry data, service history, and historical team knowledge integrated from open, agnostic sources and augmented with GenAI. This AI copilot provides responders at all levels with a deep understanding of your IT infrastructure so they can investigate quickly and accurately.
Which IT teams benefit from using Biggy AI?
AI can benefit all IT teams across ITOps and service management functions. Incident management teams, including those in the Service Desk, L2 Support, L3 Engineer, Incident Managers, and Incident Commander roles, all benefit from Biggy AI. Biggy AI provides a central hub for all knowledge and data to streamline collaboration so teams can respond proactively before incidents affect users and customers. Observability, enterprise architecture, ITSM, and automation teams can use Biggy AI to identify and optimize recurring issues or inefficiencies to prevent similar incidents.
Where can I see how Biggy AI works?
Contact BigPanda to explore how your IT teams can use AI to transform your organization’s incident-response process and results.
Is Biggy AI secure?
Biggy AI follows all the security controls for data handling and customer data protections that BigPanda follows. BigPanda applies industry-standard security technologies and procedures to protect your data from unauthorized access, use, or disclosure at all lifecycle stages. This ensures that your data is always secure, whether transmitted, stored, or processed. Get more details in the “Generative AI Customer Trust” document in the BigPanda Trust Center.
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ANALYST REPORT
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