How agentic ITOps helps ensure resilient IT infrastructures
Infrastructure resilience is essential for any modern IT environment. Downtime is expensive. Beyond the stresses of day-to-day operations, you want to be confident that your IT systems will continue functioning during service disruptions, hardware failures, or natural disasters.
Agentic ITOps can help ensure a reliable, resilient IT infrastructure environment. These systems use agentic AI to help IT teams minimize downtime, improve customer trust, and protect your business’s revenue and reputation. Prepare your organization to adapt to changing demands and evolving technologies without significantly disrupting operations.
Four pillars of a resilient infrastructure
Creating a reliable, stable IT foundation starts with addressing organizational elements such as geographic distribution, component redundancy, dynamic scalability, and disaster recovery. Each characteristic is essential to ensuring your IT environment is reliable and performant, especially when facing unexpected challenges.
Distributed
Spread workloads, applications, and data across multiple locations and systems to avoid central points of failure. While it may seem like added complexity, a distributed architecture ensures that individual outages are less likely to result in downtime. Distributing elements across regions and systems can mitigate the risks of localized outages. This approach also increases flexibility for workload management, allowing you to adjust resources dynamically.
Redundant
Build redundancy into your infrastructure to support continuous operations. Consider how duplicate servers, mirrored databases, or backup network routes can help your operations in case of hardware or software failures. Doubling up on equipment may seem expensive, but it can significantly reduce downtime and minimize the risk of data loss. With the cost of unplanned outages for enterprises nearing $25,000 per minute, redundant systems can quickly pay for themselves.
Scalable
Resilient infrastructures scale and adapt to meet increasing demands without compromising performance or availability. Scalability ensures that as traffic peaks or your business grows, your systems can handle the load without failing. You can add more resources — servers, storage, and bandwidth — in a scalable architecture without disrupting operations.
Scalability is essential in today’s cloud-computing world, where the ability to respond to demand dynamically can make the difference between seamless operations and unplanned downtime.
Recoverable
No system is perfect. Failures can and will happen. A resilient infrastructure is recoverable and can quickly bounce back after an outage. Recoverability focuses on minimizing downtime and data loss by having comprehensive backup, disaster recovery, and business continuity plans in place.
Putting resilient processes in place
Beyond creating a solid technology foundation, resilience depends on well-crafted processes. Three core processes, in particular, contribute to maintaining smooth operations.
Incident management
Even with robust event management processes in place, incidents will inevitably occur. Optimize incident management to minimize the impact of unexpected disruptions or system failures. Efficient processes ensure that your teams can systematically and quickly identify, diagnose, and resolve issues.
Agentic ITOps uses purpose-built agentic AI to help ITOps and incident management teams detect incidents faster, automate triage and diagnosis, and augment responder expertise to reduce resolution times. Platforms like BigPanda dramatically mitigate the inefficiencies of manual IT operations, freeing teams from repetitive, low-value work so they can focus on strategic initiatives and innovation rather than reactive firefighting.
Event management
Effective event management is the first defense in ensuring IT resilience. IT event management involves monitoring all events that occur within the IT infrastructure. An “event” could be anything from a routine system update or an unusual spike in network traffic to a critical hardware failure. Create the ability for ITSM teams to proactively detect, identify, and resolve incidents before they become outages. With end-to-end observability of your IT environment, teams can detect anomalies and patterns and take action before incidents escalate.
Automation management
Historically, ITOps relies heavily on manual, resource-intensive processes to function. BigPanda offers agentic AI-powered capabilities that help enterprises automate the manual and time-intensive L1 workflows of ITOps and incident management.
“Agentic IT operations is a complete reimagining of the L1 function,” said Jason Walker, Chief Innovation Officer at BigPanda. “Our AI doesn’t just detect, it understands. It acts, and most importantly, it learns from every incident to improve over time.”
Many IT operations processes — from incident response to routine maintenance like software updates and security patching — are candidates for automation. Automating these processes ensures that critical functions execute consistently and accurately. BigPanda uses purpose-built agentic AI to help ITOps and incident management teams detect incidents faster, automate triage and diagnosis, and augment responder expertise to reduce resolution times. Our platform eliminates the inefficiencies of L1 operations, freeing IT teams from repetitive, low-value work so they can focus on strategic initiatives.
How agentic ITOps helps build infrastructure resilience
Beyond the quality of the architecture, you also need operational awareness. In traditional terms, this implies some form of event and incident management. In contemporary terms, those event and incident management processes may blur into a combination of DevOps and the CI/CD workflows on which DevOps teams depend. In either case, tracking your infrastructure health is paramount to successfully realizing the potential of the solutions it serves.
While observability tools can provide the raw materials for operational awareness, they do not provide enough context to respond effectively and efficiently when things go wrong. For this level of understanding, enterprises can turn to agentic ITOps platforms to weave all the threads together.
Context is everything. BigPanda provides responders with AI-informed root cause investigation, recommended remedial actions, and historical comparisons to similar incidents in seconds. Giving teams the right insights when and where they need them helps recover services faster, protect revenue, and preserve your brand. Combining context with powerful analytics ensures your IT infrastructure remains reliable and resilient.
Any infrastructure solution is vulnerable to the vagaries of time. Architecture, telemetry, and operational processes evolve. Likewise, the platforms we depend on must be adaptable and support continuous improvement. BigPanda allows for a continuously evolving solution space.
Too often, organizations lack the information to make objective infrastructure adjustments. Comprehensive analytics help your enterprise maintain resilience over the long haul. You can use Unified Analytics to gain access to the empirical data you need to identify opportunities for improvement and highlight areas to apply automation to free up your teams’ valuable time.
Infrastructure resilience is a complex mix of considered construction, operational awareness, and continuous improvement. Without these, your services are at risk. Luckily, we have platforms that provide these capabilities and ensure reliability.
How enterprises can prepare for agentic ITOps
Enterprises can start safeguarding their IT infrastructures with agentic ITOps right away. There is no need to clean your data first; agentic AI can work with and handle messy, incomplete data, regardless of its state.
To help you get started, we created a new e-book, “Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders.”
This guide will help enterprise IT leaders prepare their organization for agentic ITOps and lay the groundwork for advanced features, like AI Detection and Response, AI Incident Prevention, and AI Incident Assistant.
Get your copy today to learn how your organization can lay the data foundation for agentic AI-powered ITOps that improve mean time to resolution (MTTR), reduce L1 and MSP spend, prevent escalations, and improve SLAs and uptime.
To learn more about the future of agentic ITOps, we invite you to connect with our team at Gartner IOCS North America 2025. Join us in Las Vegas, NV, this December to learn how we’re leading the agentic ITOps revolution, and how intelligent, autonomous incident management can help your organization improve efficiency while reducing costs.
