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BigPanda was recognized in 10 Gartner Hype Cycles in 2025

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by Conor Castronovo | Sep 15, 2025

Every day, BigPanda redefines how enterprise operations teams prevent disruptions and streamline incident management. Our agentic IT operations platform helps enterprises detect, respond to, and resolve incidents faster and ensure that IT remains scalable, effective, and sustainable. I’m proud to announce that in 2025, BigPanda received recognition across ten Gartner Hype Cycles, which we believe is a testament to our relentless innovation and customer focus.

BigPanda received recognition in the following Gartner Hype Cycle reports

  • Hype Cycle for Monitoring and Observability, 2025, 22 July 2025
  • Hype Cycle for Infrastructure Platforms, 2025, 1 July 2025
  • Hype Cycle for I&O Automation, 2025, 27 June 2025
  • Hype Cycle for AI in IT Operations, 2025, 23 June 2025
  • Hype Cycle for AI in ITSM, 2025, 19 June 2025
  • Hype Cycle for ITSM, 2025, 17 June 2025
  • Hype Cycle for Infrastructure and Operations, 2025, 17 June 2025
  • Hype Cycle for IT Operations, 2025, 28 July 2025
  • Hype Cycle for Site Reliability Engineering, 2025, 16 June 2025
  • Hype Cycle for Agile and DevOps, 2025, 31 July 2025

What is a Gartner Hype Cycle?

Gartner describes Hype Cycles as graphic representations of a technology’s maturity, adoption trajectory, and relevance towards solving real-world business challenges. (Gartner Hype Cycle Definition)

We believe these reports give ITOps leaders insight into where innovation delivers value and where hype can be misleading and the fact that BigPanda appears across ten distinct 2025 Hype Cycles and one Market Guide speaks volumes about our real-world impact and adaptability.

A dedication to product excellence and practitioner value

BigPanda continues to deliver meaningful innovation to ITOps teams:

  • We were named a Representative Vendor in the 2025 Gartner Market Guide for Event Intelligence Solutions, which we believe acknowledges how our platform aligns with Gartner’s vision for tools that apply AI and analytics to process events into proactive, actionable insights.
  • In our opinion, our capabilities reflect Gartner’ articulated EIS core features, including cross-domain ingestion, topology mapping, event correlation and enrichment, pattern recognition, and automation. These capabilities enable faster root cause identification and incident response.

BigPanda delivers results

Our innovations drive tangible, quantifiable business outcomes:

  • Autodesk deployed our Smart Ticketing, a feature that automates ticket creation with enriched incident context. Smart Ticketing resulted in a 69% reduction in incidents and an 85% improvement in mean time to resolution (MTTR).
  • “BigPanda Generative AI empowers our Ops teams by providing faster incident detection and independent resolution. The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response, but also reduces escalations to our L2 and L3 experts.” – Jeremy Talley, Lead Operations Engineer at Robert Half International

Looking ahead at the BigPanda roadmap

The BigPanda product roadmap focuses on transforming manual and reactive human processes into intelligent, autonomous systems, with innovations like:

  • AI Detection and Response eliminates manual workflows and automates L1 operations. AI-powered insights from observability data and historical service desk tickets quickly guide responders to accurate, confident next steps.
  • AI Incident Assistant is a force multiplier for ITOps and ITSM teams that uses agentic AI to surface hidden knowledge from siloed teams and tools to streamline collaboration, accelerate investigation, and automate resolution.
  • AI Incident Prevention stops incidents before they happen and prevents recurring incidents with automated analysis, scalable change and problem management, and suggested remediation actions.

BigPanda is leading the agentic AI charge with constant innovation, deep industry expertise, and delivery on the business outcomes that CIOs and ITOps leaders care about.

To learn more about how your enterprise can get started with agentic ITOps, check out our new E-book, Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders.

This guide will help enterprise IT leaders prepare their organization for agentic ITOps and lay the groundwork for advanced features like AI Detection and Response, AI Incident Prevention, and AI Incident Assistant. Get your copy today to learn how your organization can lay the data foundation for agentic AI-powered ITOps that improve mean time to resolution (MTTR), reduce L1 and MSP spend, prevent escalations, and improve SLAs and uptime.

References & Methodology

Gartner Hype Cycle methodology and its use across technologies

BigPanda as Representative Vendor in the 2025 Market Guide for Event Intelligence Solutions

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.