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Streamline incident triage with Suggested Actions from BigPanda

Use historical data from all your ITSM incidents to provide clear, direct, and concise next steps to streamline L1 NOC workflows.

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Streamline incident triage and response

Suggested Actions uses AI to analyze historical ITSM data and BigPanda Incidents and instantly recommend precise next steps for fast, confident incident resolution.

Give your NOC operators actionable next steps

Instantly provide responders with clear next steps based on how similar incidents were resolved in the past. Empowers all L1 operators, regardless of experience, to quickly triage and resolve incidents with the confidence of a veteran.

<br /> BigPanda provides recommendations on how to resolve an issue so L1 teams can act faster and avoid lengthy investigations. </p> <p>
BigPanda delivers relevant context to L1 operators based on historical incidents and makes organizational knowledge available to everyone. </p> <p>

Break down silos between teams

Surface historical data, organizational knowledge, and expert recommendations that are often undocumented or “stuck in someone’s head.” Make those valuable insights accessible to everyone on the team.

Stop wasting time on manual investigations

Provide operators with readily accessible historical context and give them confidence that they’re following proven steps. Help them move faster and collaborate more effectively, freeing valuable time to focus on higher-priority or customer-impacting incidents.

BigPanda surfaces historical ITSM incidents and relevant information, such as the assignment group and the resolver. </p> <p>

FAQ

What is Suggested Actions from BigPanda?

Suggested Actions is a new capability that uses AI to provide L1 NOC operators with clear, direct, and concise next steps for incident remediation. These suggestions enable L1 operators, to quickly assess situations and take the correct actions. The feature also takes into account historical ITSM and BigPanda Incidents to provide relevant suggestions.

What are historical ITSM incidents?

The historical ITSM incident feature automatically searches through ITSM records to find and present examples of similar past incidents. This feature is especially valuable for L1 NOC operators who lack institutional knowledge. It helps L1s quickly determine if an incident has occurred before and which teams or individuals were responsible for its remediation.

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