Empower SRE teams with agentic ITOps
BigPanda augments SRE teams with automated workflows and agentic investigation to proactively prevent incidents and improve service reliability at scale.
Build reliable, scalable, and resilient systems
BigPanda gives SREs visibility, insights, and automation to resolve issues quickly, reduce repetitive work, and accelerate efficient product delivery.
Automate manual IT incident response
AI Detection and Response reduces alert noise and provides cross-domain visibility and context. It dramatically accelerates triage, enabling SREs to focus on engineering rather than unnecessary escalations.
Supercharge SRE investigation
The BigPanda AI Incident Assistant brings teams together with automated summaries, contextual insights, and post-incident reports, preventing information overload and accelerating investigation across Dev, SRE, and operations teams.
Predict and prevent IT incidents
AI Incident Prevention analyzes change data and identifies recurring incident patterns to highlight risk, reveal systemic problems, and help SREs eliminate disruptions before they impact customers.
Eliminate blind spots with the IT Knowledge Graph
Connect data from across observability, change, service desk, and past incidents with the IT Knowledge Graph. SREs gain a unified, dynamic model of their environment to understand dependencies, analyze patterns, and improve service reliability at scale.
BigPanda helps leading brands enhance service reliability
“BigPanda stood out to us early due to their machine learning correlation features. With BigPanda, we not only achieve 99% alert compression, but we also have actionable alert investigation strategies to get to the root cause of an incident quickly.”
“Through the Integration Hub, BigPanda exposed [our] experts and their knowledge in the platform, allowing us to identify the root cause of an incident and reduce the overall time.”
“With BigPanda, we have reached an availability number of 99.8%, which is the best on record we have at IHG for our internal systems.”
FAQ
How does BigPanda help SREs reduce toil?
BigPanda automates alert and incident correlation, triage, routing, communication, and post-incident reporting. This automation eliminates repetitive manual work and allows SREs to focus on engineering improvements instead of reacting to incidents.
Can BigPanda help SREs understand change impact?
Yes. BigPanda identifies risky or unplanned changes, maps them to incidents, and highlights recurring incident patterns. These capabilities help SREs understand root cause of issues and prevent repeat disruptions.
How does BigPanda support SLO/SLI-driven reliability work?
Unified Analytics aggregates data from across services, incidents, and changes, giving SREs a single view of reliability trends and helping them measure how reduced incident volume, length, and frequency impact SLOs.
Does BigPanda replace observability or ITSM tools?
No. BigPanda connects your existing observability, CMDB, ITSM, and change systems to provide the cross-domain visibility required for faster investigation and proactive reliability.
Check out more related content
E-BOOK
Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders
- PlatformPlatform
- Agentic IT Operations
- Platform Overview
- AI Detection & Response
- AI Incident Assistant
- AI Incident Prevention
- IT Knowledge Graph
- BigPanda AIOps
- BigPanda Core
- Advanced Insight
- Biggy AI
- Rebranding Matrix
- Integrations
- Security & Compliance
- Features
- Detection
- Open Integration Hub
- AI Detection
- Diagnosis
- Service Desk Correlation
- Suggested Actions
- Incident Correlation
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents
- Prevention
- Change Risk Management
- Problem Management