Unify incident operations across S&P Global
BigPanda correlates S&P Global’s AppDynamics, Dynatrace, Splunk, and ServiceNow alerts into one incident view.
Alert noise is slowing S&P Global’s IT operations
S&P Global runs ratings, market intelligence, indices, and commodity insights platforms globally. With four APM tools, Splunk, ServiceNow, and PagerDuty in play, fragmented alerts slow every response.
- Alerts are scattered across four APM tools and Splunk.
- No single view across ratings, indices, and data.
- Manual triage slows response during platform incidents.
One incident view across S&P Global’s full stack
S&P Global runs AppDynamics, Datadog, Dynatrace, New Relic, Splunk, and ServiceNow. BigPanda correlates those signals into one trusted view.
- Root cause surfaces automatically across ratings and data platforms.
- ServiceNow tickets enriched with correlated alerts and change context.
- BigPanda L1 Agent automates triage across S&P Global’s operations teams.
How S&P Global can protect its data platforms
Prevent incidents before they impact clients
BigPanda AI Incident Prevention evaluates every change across S&P Global’s ratings, indices, and market data platforms against historical incident patterns, flagging high-risk deployments before they reach production.
Unify alerts across all four APM tools and Splunk
BigPanda AI Detection and Response correlates events from AppDynamics, Datadog, Dynatrace, New Relic, and Splunk into unified incidents so S&P Global’s operations teams can act on a single, trusted view.
Cut investigation time during major incidents
BigPanda AI Incident Assistant automatically surfaces historical context, change correlation, and probable root cause, so S&P Global’s teams resolve incidents faster and restore ratings and data services sooner.
Trusted by enterprise IT teams
“BigPanda saves us a lot of time and lets us focus on resolving problems instead of combing through thousands of alerts to find out what the problems are. After 20 years, this is the first time I’ve had any real success in doing that. It’s really transformational and game-changing.”
FAQ
How does BigPanda unify S&P Global's multi-tool stack?
The BigPanda IT Knowledge Graph builds a live, service-aware model of S&P Global’s environment by ingesting signals from AppDynamics, Datadog, Dynatrace, New Relic, Splunk, and ServiceNow, correlating them into unified incidents across ratings, indices, and market data platforms.
How does BigPanda work alongside ServiceNow and PagerDuty?
BigPanda sits upstream of ServiceNow and PagerDuty, pre-correlating and enriching alerts before they generate tickets or pages. Operations teams receive fewer, higher-quality incidents with root cause context already attached, so teams focus on resolution rather than manual triage.
How does BigPanda support post-acquisition platform complexity?
BigPanda provides a consistent, cross-platform incident model spanning legacy and acquired systems. As S&P Global integrates platforms from acquisitions, operations teams get a correlated view across all environments without requiring tool consolidation or migration.
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