Scale your managed service with agentic ITOps from BigPanda

Representing the next step in AIOps, BigPanda helps MSPs maximize efficiency and service availability and deliver measurable value.

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Optimize your managed IT services with AI

Accelerate and optimize incident detection, triage, and resolution to improve service reliability. Manage complexity at scale and demonstrate value.

Accelerate go-to-market

Eliminate data siloes and avoid lengthy manual configurations. The BigPanda IT Knowledge Graph streamlines client onboarding and connects machine data, including internal and external observability, CMDB, and changes, with enterprise knowledge and AI-powered sensing.

The BigPanda IT Knowledge Graph harnesses all of your siloed, hidden data to eliminate blind spots and drive smarter insights, actions, and automations.

Eliminate unnecessary noise and surface critical incidents for faster resolution.

Reduce IT alert noise

Empower your teams to focus on what matters most.
BigPanda AI Detection and Response automatically correlates disparate alerts into a unified view and transforms them into actionable incidents.

Shorten cycle times and accelerate triage

Provide L1 operators with AI-generated incident summaries and suggested actions to expedite triage. Automatically analyze data from changes, service desks, external factors, and historical incidents to pinpoint root cause instantly, ensuring you consistently exceed client SLAs.

The BigPanda AI Detection and Response Triage Agent gathers and analyzes relevant information from various sources to surface an AI-powered summary and suggested triage steps.

Use agentic AI to give teams clear reasoning and step-by-step solutions on rollback plans and root-cause remediations.

Differentiate your service offerings with AI Incident Prevention

Shift your offerings from reactive break-fix to being a strategic partner. BigPanda AI Incident Prevention identifies and mitigates change risks and recurring incidents before they impact clients.

“BigPanda drastically reduced alert noise with minimal effort. Unlike other platforms requiring extensive professional services, BigPanda was easily configured, saving us significant time and resources.”

Dan Bartram

Head of Automation and Monitoring, Gamma Communications

“We’re able to provide fast, automated insights and suggest root cause for incidents in real time, identifying problems before they escalate and ultimately mitigating downtime.”

Matt Bynumm

SVP Managed Services, Verinext

FAQ

How can AIOps reduce costs and improve efficiency as a managed service provider?

BigPanda assists managed service providers (MSPs) in lowering costs through automating manual L1 tasks such as detection, triage, and response to achieve faster cycle times and exceed SLAs.

How can I demonstrate the value of my managed services to my clients using BigPanda?

By leveraging BigPanda Unified Analytics, you can show your clients the tangible business outcomes of your managed services. Track key performance indicators (KPIs) such as mean time to resolution (MTTR) and service uptime to showcase the benefits of your proactive incident management and demonstrate a strong return on investment.

How does BigPanda improve service reliability?

BigPanda AI Detection and Response automatically correlates alerts, changes, and topology data for early incident detection, minimizing outages and improving service reliability. When incidents occur, BigPanda agentically gathers and analyzes information across change, service desk, historical incidents, and external factors into an AI-powered summary, empowering operators to make data-informed triage decisions.

How does BigPanda enable proactive incident prevention?

BigPanda AI Prevention analyzes historical patterns and change data to identify risks before they impact clients. By flagging recurring issues and risky changes early, your team can resolve the underlying root cause permanently, shifting your service delivery from reactive firefighting to proactive stability management.