Empower incident management teams with AI assistance
Automate incident management workflows and streamline resolution, allowing your teams to focus on higher-value engineering work.
Speed up incident response with AI
The BigPanda AI Incident Assistant is an always-on AI partner that streamlines and accelerates collaboration, investigation, resolution, and prevention.
Save time and resources with automation
Use AI to streamline incident response. Automatically create managed incident channels, assemble the right team members, and surface relevant context and dependencies to help responders resolve issues faster and with less repeated effort.
Respond faster and meet SLAs
Safeguard SLA adherence, protect and grow revenue, and improve service reliability. AI-powered automation reduces the frequency, duration, and operational effort of incidents, providing clear and low-risk resolution paths.
Align cross-functional teams with agentic AI
Move from fragmented, human-driven incident coordination to orchestrated agentic collaboration. Provide SMEs with real-time updates, consistent communication, and a shared understanding across teams.
Augment incident investigation with AI analysis
Uncover actionable insights buried across siloed systems, hidden data, and historical activities. Gain instant situational awareness without having to switch between tools or manually dig through scattered documents.
Give responders accurate remediation actions
Remove the uncertainty of incident resolution. Enable responders to make consistent, confident decisions by providing them with AI-powered context and recommended remediation actions that include identified dependencies, expected outcomes, and impact assessments.
E-BOOK
Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders
Learn how agentic AI-powered ITOps predict and prevent incidents.
FAQ
How does BigPanda use AI to assist incident management teams?
The BigPanda AI Incident Assistant quickly identifies similar incidents from history and surfaces proven resolution steps. It streamlines incident response by automating incident summaries and post-incident artifacts. The AI also assembles the right SMEs based on past resolutions and updates stakeholders in real time. Automating these tasks frees valuable SME and L3 time, allowing them to focus on resolution and strategic work.
How does AI improve collaboration for incident management teams?
The BigPanda AI Incident Assistant automates incident management workflows and relieves SMEs from manually aligning stakeholders. Stakeholders receive automatic, real-time updates on incidents as they unfold, including events, issues, and resolutions. Responders can automatically generate post-incident artifacts such as incident summaries, freeing up valuable SME time and allowing your teams to focus on higher-value work.
How does AI Incident Assistant reduce repeated investigative work?
The BigPanda AI Incident Assistant centralizes historical insights, actions, and context so responders don’t have to reconstruct timelines or search across tools. It identifies contributing factors, surfaces past resolutions, and reduces the repeated manual work typically required during complex investigations.
Can AI Incident Assistant help uncover deeper patterns or dependencies?
Yes, the BigPanda AI Incident Assistant analyzes related incidents, changes, and activity patterns to reveal hidden dependencies and recurring issues. This analysis enables teams to understand contributing factors, reduce repeat disruptions, and make more informed decisions during active incidents.
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SOLUTION BRIEF
From firefighting to prevention: transform IT incident management with agentic IT operations
- PlatformPlatform
- Agentic IT Operations
- Platform Overview
- AI Detection & Response
- AI Incident Assistant
- AI Incident Prevention
- IT Knowledge Graph
- BigPanda AIOps
- BigPanda Core
- Advanced Insight
- Biggy AI
- Rebranding Matrix
- Integrations
- Security & Compliance
- Features
- Detection
- Open Integration Hub
- AI Detection
- Diagnosis
- Service Desk Correlation
- Suggested Actions
- Incident Correlation
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents
- Prevention
- Change Risk Management
- Problem Management