Enterprises Are Embracing BigPanda Autonomous Operations
TiVo’s stated objective is to proactively detect and resolve issues before its customers are impacted. But the non-stop pace of digital innovation required to support its ‘Ultimate Entertainment Experience’ mission meant that TiVo’s IT Ops team had to first solve the challenges that come with ever-increasing IT complexity.
Rise Broadband was experiencing significant expansion as a result of multiple acquisitions, and its IT Operations were seeing rapid growth as a result. Working with disparate consoles and thousands of alerts, the network operations team was struggling to stay on top of its growing incident management workload.