An autonomous, AI-native operator built for L1 workflows

The BigPanda L1 Agent strengthens your first line of defense by automating L1 workflows end to end.

Scale L1 operations without increasing headcount

The BigPanda L1 Agent puts AI reasoning to work across your incident data and operational knowledge, taking accurate, automated action without rules or manual configuration.

Route incidents accurately, every time

L1 Agent continuously draws on real-time data, historical outcomes, and operational knowledge to route every incident accurately from the start. Accuracy compounds over time, and misrouting stops.

The BigPanda L1 Agent automatically routes incidents to the right teams using real-time data and historical outcomes.

The BigPanda L1 Agent reduces unnecessary escalations, ensuring senior engineers only receive incidents that require their expertise.

Stop incidents without costly escalations.

L1 Agent resolves more issues at the L1 level, without unnecessary and expensive escalations to senior engineers. When escalation is required, incidents arrive with full context, allowing resolution to start immediately without rework.

Reduce costs through intelligent automation

L1 Agent handles the repetitive, low-judgment work that consumes most of L1’s time, so your team can operate as a leaner, more efficient force. Automation addresses growing IT infrastructure complexity, eliminating the need to add headcount or incur costs.

The BigPanda L1 Agent automates repetitive L1 tasks so NOC teams can operate as a leaner, more efficient force.

The BigPanda IT Knowledge Graph unifies observability and ITSM data into an intelligence layer that powers accurate, autonomous incident response.

Build a layer of L1 intelligence without requiring rules

The BigPanda IT Knowledge Graph unifies observability, ITSM, and operational data into an intelligence layer that reasons through dynamic incidents and takes accurate actions in any situation, without requiring rigid rules or manual configuration.

L1 automation that scales with your business

“At Gamma, we’re focused on eliminating repetitive manual effort and enabling our teams to operate at higher value. By embedding automation at L1, we anticipate a step-change in efficiency. Incidents will be triaged, enriched, and in many cases resolved automatically before human intervention is needed. This not only reduces MTTR and operational overhead, but also frees our engineers to focus on complex problem-solving and innovation. Ultimately, it’s about building a more resilient, scalable, and cost-efficient operating model as we continue to deliver best in class service.”

Dan Bartram

Head of IT Operations,
Gamma Communications

FAQ

What is the BigPanda L1 Agent?

The BigPanda L1 Agent is an AI-native operator for L1 workflows. It automatically analyzes, prioritizes, suppresses, assigns, and routes incidents using AI reasoning, drawing on real-time incident data and operational knowledge, freeing L1 teams to focus on work that genuinely requires human judgment.

How does the BigPanda L1 Agent reduce NOC toil?

L1 Agent automates the repetitive, high-volume work that consumes most of an NOC team’s time, including noise suppression, ticket routing, and false-positive filtering.

What data does the BigPanda L1 Agent use during incident routing?

L1 Agent draws on real-time incident data, operational knowledge, and historical routing outcomes to assign every incident to the right team. Assignment accuracy improves over time as the agent continuously learns from your environment.

How does the BigPanda L1 Agent work with BigPanda AI Detection and Response?

L1 Agent pulls from the automated investigation completed by AI Triage, using that full context to determine the right next step. BigPanda applies AI-based reasoning to gather context from real-time incident data and operational knowledge, enabling L1 Agent to act accurately and autonomously without having to start investigations from scratch.