Incident triage: a key element in your MTTR
The influence of incident triage on the length of MTTR is often underestimated. Simplifying and automating it can significantly improve IT Ops across the board.
Ops and Teams
IT is transforming – and with it, so are the roles and responsibilities within your IT organization. The key to delivering optimal business performance and accelerating your velocity relies not only on deploying the right technologies and tools, but also on your human IT Ops, NOC, DevOps and SRE teams. Here’s what you need to know to help them, and your enterprise, succeed!
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AIOps as a psychologist: getting teams to work together in crisis
When different IT Ops teams can only see their own perspective of an incident – the technology being used is often the least of their worries. Subjective opinions and egos often reign, breaking down collaboration on the personal level. Can AIOps help?
How to speed up incidents with a lot of cooks in the kitchen
When an incident happens in today’s complex, dynamic IT environments – often the biggest challenge is collaborating between disparate teams to understand what happened and resolve the issue. What do you do when you need to have a lot of cooks in the kitchen?
Why I don’t hate ITIL (aka ITIL in a DevOps world)
ITIL still has a place in enterprises as they transition to more modern IT and business practices.
