One incident view across HCSC’s five BCBS state plans
Health Care Service Corporation runs Dynatrace, Splunk, and ServiceNow. BigPanda unifies those signals so teams act faster.
Alert noise is slowing HCSC’s incident response across five state plans
HCSC administers BCBS health plans for 16 million members across multiple states. When incidents span shared services and state plan systems, fragmented tools make it nearly impossible to quickly see the full picture.
- Alerts are fragmented across AppDynamics, Dynatrace, New Relic, Splunk, and Moogsoft.
- ServiceNow receives raw noise instead of correlated, business-aware incidents.
- Manual triage delays response during cross-plan incidents, affecting member services.
Gain a unified incident view across HCSC’s full observability and ITSM stack
HCSC runs five BCBS state plans across AppDynamics, Dynatrace, New Relic, Splunk, ServiceNow, and Moogsoft. BigPanda correlates these signals into unified, service-aware incidents tied to member portals, claims, eligibility, and provider systems.
- Automatically surface root cause before duplicate tickets reach ServiceNow.
- Enrich ServiceNow with correlated alerts, change context, and impacted services.
- BigPanda L1 Agent automates triage across HCSC’s distributed operations teams.
How HCSC can unify incident operations across all five state plans
Prevent incidents before they reach member and provider services
BigPanda AI Incident Prevention evaluates every change across HCSC’s member portals, claims, eligibility, and provider systems against historical incident patterns, flagging high-risk deployments before they reach production and protecting always-on access for 16 million members.
Replace Moogsoft noise with correlated incident intelligence
BigPanda AI Detection and Response ingests events from AppDynamics, Dynatrace, New Relic, Splunk, and Moogsoft and correlates them into unified, prioritized incidents so ServiceNow receives actionable context rather than raw alert volume from five state plan environments.
Cut investigation time during cross-plan major incidents
BigPanda AI Incident Assistant automatically surfaces historical context, change correlation, and probable root cause, so operations teams spend less time on bridge calls and more time restoring member and provider services across HCSC’s BCBS plans.
Trusted by enterprise IT teams
“BigPanda has significantly helped us deduplicate, correlate, and automate our process. We now clearly understand the organizational impact and quickly identify solutions. This clarity has freed up time and resources for the NOC.”
FAQ
How does BigPanda unify alerts across HCSC's multi-tool observability stack?
The BigPanda IT Knowledge Graph builds a live, service-aware model of HCSC’s environment by ingesting signals from AppDynamics, Dynatrace, New Relic, Splunk, ServiceNow, and Moogsoft and correlating them into unified incidents tied to member portals, claims, and provider systems across all five BCBS state plans.
How does BigPanda work alongside ServiceNow without replacing it?
BigPanda sits upstream of ServiceNow, pre-correlating and enriching alerts from across the observability stack before they generate tickets. ServiceNow receives fewer, higher-quality incidents with root cause context already attached, so the ITSM team focuses on resolution rather than manual triage.
How does BigPanda complement Moogsoft rather than competing with it?
BigPanda ingests Moogsoft events alongside signals from AppDynamics, Dynatrace, New Relic, and Splunk, adding a cross-tool correlation layer that Moogsoft alone cannot provide. Operations teams get a unified incident view spanning all tools and all state plan environments without replacing existing investments.
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