Protect BMO’s always-on banking and payments platforms
BMO serves millions of customers across Canada and the U.S. through digital banking, payments, and capital markets platforms. BigPanda unifies those signals so operations teams can detect and resolve incidents faster.
Fragmented tooling is putting BMO’s platforms at risk
Cross-border banking operations across Canada and the U.S. create fragmented IT environments. When alerts from digital banking, payments, and capital markets tools are not correlated, incident response slows, and customers feel it.
- Alert noise fragmented across tools and lines of business.
- No unified incident view across digital, payments, and ATM.
- Manual correlation slows response during cross-channel outages.
One incident view across BMO’s full banking stack
BigPanda ingests signals from across BMO’s observability and ITSM tools and correlates them into unified, service-aware incidents tied to digital banking, payments, and capital markets platforms.
- Automatically surface root cause so operations teams stop chasing noise.
- ITSM tickets enriched with correlated alerts and change context.
- The BigPanda L1 Agent automates triage across distributed banking operations teams.
How BMO can build resilient banking IT operations
Prevent incidents before they reach customers
BigPanda AI Incident Prevention evaluates every change across BMO’s digital banking, payments, and capital markets platforms against historical incident patterns, flagging high-risk deployments before they reach production and protecting always-on service availability.
Unify alerts across all lines of business
AI Detection and Response correlates signals from across BMO’s observability and ITSM stack into unified, service-aware incidents, so operations teams across retail banking, payments, wealth, and capital markets can act on a single, trusted view.
Cut investigation time during major incidents
The BigPanda AI Incident Assistant automatically surfaces historical context, change correlation, and probable root cause during major incidents, so operations teams spend less time investigating and more time restoring service to customers.
Trusted by leading enterprise IT teams
“BigPanda saves us a lot of time and lets us focus on resolving problems instead of combing through thousands of alerts to find out what the problems are. I’ve been at this game for over 20 years, and this is the first time I’ve had any real success in doing that. It’s really transformational and game-changing.”
FAQ
How does BigPanda unify alerts across a cross-border banking operation?
BigPanda ingests and correlates signals from across an enterprise’s observability, logging, and ITSM tools into unified, service-aware incidents. Operations teams across insurance, retirement, and asset management get instant clarity on what’s broken, what’s impacted, and what to fix first—all in one place.
How does BigPanda complement existing monitoring and ITSM investments?
BigPanda sits across existing tools without replacing them. It acts as a correlation and intelligence layer that normalizes signals from multiple monitoring, logging, and ITSM platforms into actionable incidents, improving the ROI of current investments rather than adding to platform sprawl.
How does BigPanda support operational resilience and regulatory requirements?
BigPanda provides a complete, correlated view of every incident across platforms and business services. Operations and risk teams gain the documentation and audit trail needed to support internal governance and regulatory reporting requirements, including OSFI in Canada and equivalent U.S. banking regulations.
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